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Participant
Nov 7, 2026 12:39 AM UTC
Question

Problem reinstalling Master Collection 6

I recently purchased a new laptop and tried to activate my Master Collection 6.  I received error saying my serial number was revoked.  When I contacted customer service they gave me two different excuses.  First they said my software was pirated, even though I have never had a problem registering it or transferring it to new computers over the last 11 years.  Then they said I had too many activations, but my account is showing no activated devise.  I only use the software a few time a year, so a subscription does not make sense.  I just want to be able to use the software I have using legally for years.

    4 replies

    John T Smith
    Community Expert
    Community Expert
    Nov 7, 2026 1:45 AM UTC

    >my account is showing no activated devise.

    That is only for subscriptions, not serial number programs

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    kglad
    Community Expert
    Community Expert
    Nov 7, 2026 1:34 AM UTC

    a valid serial number can be revoked at any time when/if adobe finds the serial number publicly available, or finds the vendor violated adobe’s terms.

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    leo.r
    Community Expert
    Community Expert
    Nov 7, 2026 1:25 AM UTC
    I recently purchased a new laptop and tried to activate my Master Collection 6.


    That was the main mistake in your case. CS6 was released 14 years ago. Before attempting to reinstall such an old piece of software on a modern equipment it was never built for, it’s better to first check if it’s possible at all. You could still successfully run CS6 on your old machine.

    And yes, I do understand how frustrating it is, especially in your case when you only use it a few times a year. I think that in an ideal world, there should be subscription models for cases like yours.

    On the other hand, it also means that CS6 isn’t that much of an essential tool for you anyway. There are several alternatives that cost little or nothing you may consider. Also, Adobe offers a month-by-month subscription too, which could be suitable for you if you only use it a few times a year.

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    leo.r
    Community Expert
    Community Expert
    Nov 7, 2026 1:16 AM UTC

    In brief: You won’t be able to activate your antique unsupported CS6 software that reached its end of life long time ago. No matter how frustrating it is to you and whether you believe it’s unjustified or not.

    For more info, there are several threads on the subject. I may look them up later and post the links.

     

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