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jazzart
Participating Frequently
Nov 8, 2026 4:44 PM UTC
Question

Why is my Master Collection CS6 listed as Revoked?

I do not think this is legal and it stands in contradiction to EU Courts rulling. I am facing similar situation, and facing similar situation I am looking for legal possibilities. No software bought in EU with perpetual license should be limited in any way to use or to resell. 

    28 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Nov 10, 2026 12:20 AM UTC
    1. Legal costs far outweigh the cost of replacement apps.  
    2. Compared to the replacement cost of a new computer, compatible software is the cheapest way to protect your new equipment warranty. 

    Please note: CS6 from 2012 was built for use on WinVista & Win7/8 devices, not Win11.

    Some users have experienced catastrophic system failures after installing obsolete legacy software on Win11.  In such cases, Win11 became bricked & the device was unusable until restored to factory settings. They had to find replacement apps that are compatible with Win11.

     

    Post back if you need replacement recommendations.  

     

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    Nancy O'Shea— Product User & Community Expert
    jazzartAuthor
    Participating Frequently
    Nov 10, 2026 12:27 AM UTC

    I know CS6 works perfectly on Win 10, and I keep Windows 10 on one of my PCs only for that purpose. I have a working installation, I am just deprived by Adobe of the license I paid for. And if things are kept this way for a few more days, lawyer is going to take this case and I am going to look for a way to gain interest of EU about the way things are handled. I am angry that I paid for perpetual license that is being taken from me. 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 8, 2026 11:11 PM UTC

    ​@jazzart 

     

    what limitation do you think might be illegal?

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    jazzartAuthor
    Participating Frequently
    Nov 8, 2026 11:46 PM UTC

    I am effectively stopped for using my Master Collection CS6 software. I have bought it, I have claimed technical issue with activation and Adobe Support failed to give me back my license within 30 days with still active support ticket pending any solution. I am running a software that greats me with pop up that I should pay for license I have already paid. What is more interesting, is that binding perpetual license to a user without possibility of selling it to another user has been already tried by EU court and found to be illegal. 

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