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Participant
Nov 9, 2026 8:46 AM UTC
Answered

Hello, I have Adobe Creative Suite 6 - box version and I need activation count reset because of licencions. My old notebooks I have licentions activated are broken, can you do that for me?

I contacted Adobe Help center and they wrote me this: I see that you have an perpetual product , I see that we don't have option to support.  Please visit this link for further assistance. - and they sent me link for this page. Thank you

    leo.r
    leo.rCorrect answer
    Community Expert
    Nov 9, 2026 8:59 AM UTC

    In brief: You won’t be able to activate your antique unsupported software that reached its end of life long time ago. Adobe sent you here, politely, so that you can hear it from more people, I guess.

    You can only deactivate this software from the original machine it was installed on (although success isn’t guaranteed either). Nobody can reset CS6 activations otherwise; Adobe employees don’t have access to those activation servers either.

    You can google this subject, there are multiple lengthy threads that discuss this topic, they’ll come up in your searches right away.

    4 replies

    jane-e
    Community Expert
    Community Expert
    Nov 9, 2026 10:58 AM UTC

    Moved to the Account, Payment, and Plan forum

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    leo.r
    Community Expert
    leo.rCommunity ExpertCorrect answer
    Community Expert
    Nov 9, 2026 8:59 AM UTC

    In brief: You won’t be able to activate your antique unsupported software that reached its end of life long time ago. Adobe sent you here, politely, so that you can hear it from more people, I guess.

    You can only deactivate this software from the original machine it was installed on (although success isn’t guaranteed either). Nobody can reset CS6 activations otherwise; Adobe employees don’t have access to those activation servers either.

    You can google this subject, there are multiple lengthy threads that discuss this topic, they’ll come up in your searches right away.

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    Participant
    Nov 9, 2026 8:47 AM UTC

    my email is [email removed as per forum guidelines]

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    kglad
    Community Expert
    Community Expert
    Nov 9, 2026 1:40 PM UTC

    again, as ​@leo.r stated you can’t restore your activations without a working computer that has a current activation.

     

    see https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410

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