Participating Frequently

Question

Can't close Creative Cloud Desktop app?

Forum|Forum|6 years ago
September 30, 2019
10 replies
51048 views

So I just updated to the new CC app, looks nicer than the tiny old one. But one problem - you can't close it. With the old app, you could right-click on the icon in the task tray and choose "Close" to close the app. The new one doesn't have a right-click 😞

Request: Please add a right-click with close option to the task tray icon.

(running on Windows 10)

?

?t?p�n_7487

Participant

WHAT THE FUDGE AM I SUPPOSED TO DO WHEN ITS OPENING EVEN AFTER BEING UNINSTALLED

kglad

Community Expert

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

T

The Cloud Kid

Participant

Just Press Ctrl+w while on the creative cloud app it will close from everywhere

B

Banana5FB9

Participant

Quite frankly, Adobe should be ashamed of themselves. Employees should be ashamed that they failed at pushing back against always having Creative Cloud running in the background. This is a feature that's clearly been begged for -- FOR YEARS. With multiple feature requests. I work high in the industry and often make feature/software stack decisions and I will now be advising all clients to pick one of the many alternatives to Adobe.

This specific issue is actually what caused me to entirely uninstall Adobe and I will not be back. I do not care if other graphic design tools are (only slightly now) inferior, it's far more desirable to strip out the constant monitoring and unneccessary background tasks associated with Creative Cloud. I use Illustrator / Photoshop maybe once every 6 months, I don't need your bloatware.

rudo

Participating Frequently

I feel that Adobe at this point has made it so on a purpose that it can't be closed. It started with option to close it, but they removed it (for some reason), now they want you to run it at all times in the background without an option to close, most likely so you don't forget about Adobe for a week and to improve and increase interraction with Adobe products.

The latest CC app icon is in the taskbar and you can't right click on it to exit or close, you can only open the Adobe CC app and close it to taskbar.

It is running along with these 11 services:

CCXProcess
CCLibrary
AdobeExtensionsService
AdobeUpdateService
Adobe Installer
AdobeIPCBroker
Creative Cloud Helper
Adobe CEF Helper
CoreSync
node.exe (Node.js JavaScript Runtime)
Creative Cloud.exe (Creative Cloud Desktop)

kglad

Community Expert

@rudo

open cc>click upper left hamger>file>exit cc

that will not shut down the background processes, https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

K

kn900

Participant

open app File> exit or just Ctrl+W

Ricky336

Community Expert

I guess the only way at this stage is to turn off 'Launch Creative Cloud at login' in settings.

Nancy OShea

Community Expert

Open CC Desktop App.

Click the 3 dots icon beside your avatar and select QUIT.

Nancy O'Shea— Product User & Community Expert

J

Josh24887609c4ad

Participant

Hey, its 2022, why does this problem still exist, noone wants some always open app, we want to close it when we are done using it like we do for literally every other app. If this is something you guys view as a feature then I'm just not going to stay subscribed to this service.

N

natgraph

Inspiring

Have you tried that?

Ctrl+W or click on "File" then "Exit Creative Cloud"

V

Vikas Talwar

Adobe Employee

Hi @sma-s4s, You can just close through the cross inon and UI will go into the background. If that is not happening please do let me know and I will be happy to help you.

Thanks,

Vikas Talwar

Just Shoot Me

Legend

Really? The Cross (Better known as a X) does NOT CLOSE the CC desktop app (Neither on Windows or Mac) all it does is Close the CC DTA Window, not the actual program.

Just Shoot Me

Legend

First Restart your system then test your method.

If you still don't see the exit, or on my system it is Quit, then try the 3 DOTS on the upper right hand corner of the app window. Click those and select Exit or Quit.

S

samm9538165Author

Participating Frequently

Thanks for the reply 🙂 I have restarted just to confirm. There is no quit/exit from the tray icon (no right-click at all). The old app (vertical display of cloud apps) had the 3 dots in the top-right corner. The new app (horizontal, wrapped display of cloud apps) doesn't have the 3 dots.

Just Shoot Me

Legend

What is the version number of you CC app? You find that by going to the 3 DOTS and select preferences. But if you don't have the 3 dots you can't get there. Your install of the CC app is corrupted. You need to uninstall and reinstall. The newest version end in 504, released in July. There has not been any other updates.