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Participating Frequently
September 30, 2019
Question

Can't close Creative Cloud Desktop app?

  • September 30, 2019
  • 10 replies
  • 51048 views

So I just updated to the new CC app, looks nicer than the tiny old one. But one problem - you can't close it. With the old app, you could right-click on the icon in the task tray and choose "Close" to close the app. The new one doesn't have a right-click 😞

 

Request: Please add a right-click with close option to the task tray icon.

 

(running on Windows 10)

10 replies

Participant
June 3, 2025

WHAT THE FUDGE AM I SUPPOSED TO DO WHEN ITS OPENING EVEN AFTER BEING UNINSTALLED

kglad
Community Expert
Community Expert
June 4, 2025



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Participant
June 6, 2024

Just Press Ctrl+w while on the creative cloud app it will close from everywhere

Participant
October 2, 2023

Quite frankly, Adobe should be ashamed of themselves. Employees should be ashamed that they failed at pushing back against always having Creative Cloud running in the background. This is a feature that's clearly been begged for -- FOR YEARS. With multiple feature requests. I work high in the industry and often make feature/software stack decisions and I will now be advising all clients to pick one of the many alternatives to Adobe.

This specific issue is actually what caused me to entirely uninstall Adobe and I will not be back. I do not care if other graphic design tools are (only slightly now) inferior, it's far more desirable to strip out the constant monitoring and unneccessary background tasks associated with Creative Cloud. I use Illustrator / Photoshop maybe once every 6 months, I don't need your bloatware. 

rudo
Participating Frequently
September 7, 2022

I feel that Adobe at this point has made it so on a purpose that it can't be closed. It started with option to close it, but they removed it (for some reason), now they want you to run it at all times in the background without an option to close, most likely so you don't forget about Adobe for a week and to improve and increase interraction with Adobe products.

 

The latest CC app icon is in the taskbar and you can't right click on it to exit or close, you can only open the Adobe CC app and close it to taskbar.

 

It is running along with these 11 services:

  • CCXProcess
  • CCLibrary
  • AdobeExtensionsService
  • AdobeUpdateService
  • Adobe Installer
  • AdobeIPCBroker
  • Creative Cloud Helper
  • Adobe CEF Helper
  • CoreSync
  • node.exe (Node.js JavaScript Runtime)
  • Creative Cloud.exe (Creative Cloud Desktop)
kglad
Community Expert
Community Expert
September 7, 2022

@rudo 

 

open cc>click upper left hamger>file>exit cc

 

 

 

that will not shut down the background processes, https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

Participant
May 8, 2020

open app File> exit or just Ctrl+W

Ricky336
Community Expert
Community Expert
October 3, 2019

I guess the only way at this stage is to turn off  'Launch Creative Cloud at login' in settings.

Nancy OShea
Community Expert
Community Expert
October 3, 2019

Open CC Desktop App.

Click the 3 dots icon beside your avatar and select QUIT.

 

 

Nancy O'Shea— Product User & Community Expert
Participant
June 16, 2022

Hey, its 2022, why does this problem still exist, noone wants some always open app, we want to close it when we are done using it like we do for literally every other app. If this is something you guys view as a feature then I'm just not going to stay subscribed to this service.

Inspiring
June 16, 2022

Have you tried that?

Ctrl+W or click on "File" then "Exit Creative Cloud"

Adobe Employee
October 1, 2019

Hi @sma-s4s,  You can just close through the cross inon and UI will go into the background.  If that is not happening  please do let me know and I will be happy to help you. 

Thanks, 

Vikas Talwar 

Just Shoot Me
Legend
October 1, 2019
Really? The Cross (Better known as a X) does NOT CLOSE the CC desktop app (Neither on Windows or Mac) all it does is Close the CC DTA Window, not the actual program.
Just Shoot Me
Legend
October 1, 2019

First Restart your system then test your method.

If you still don't see the exit, or on my system it is Quit, then try the 3 DOTS on the upper right hand corner of the app window. Click those and select Exit or Quit.

Participating Frequently
October 1, 2019
Thanks for the reply 🙂 I have restarted just to confirm. There is no quit/exit from the tray icon (no right-click at all). The old app (vertical display of cloud apps) had the 3 dots in the top-right corner. The new app (horizontal, wrapped display of cloud apps) doesn't have the 3 dots.
Just Shoot Me
Legend
October 1, 2019

What is the version number of you CC app? You find that by going to the 3 DOTS and select preferences. But if you don't have the 3 dots you can't get there. Your install of the CC app is corrupted. You need to uninstall and reinstall. The newest version end in 504, released in July. There has not been any other updates.

 

kglad
Community Expert
Community Expert
September 30, 2019

if you want to request a feature, post here - https://www.adobe.com/products/wishform.html

 

p.s.  you can always use task manager to close a wayward program.

Participant
June 16, 2022

It just restarts when you close it with task manager.

Participant
December 30, 2023

Same I had to close them manually everytime