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athletic_inventorb2dc
Participant
Nov 4, 2026 10:00 AM UTC
Question

I bought the creative cloud pro subscription but its not showing up on the app

I just bought the pro subscription with everything included but i cant access any of them. I have already bought this subscription last year with no problems. It says i have no access to the app even tho i have adobe creative installed on my laptop. I tried signing out, logging in, reinstalling the app, updating illustrator but nothing has worked

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 4, 2026 12:26 PM UTC

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then, if it shows your subscription is active without payment issues, sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 4, 2026 10:02 AM UTC

    Are you sure that you are logging in using the correct Adobe ID. Check your emails to see that your are subscribed and are using the correct ID

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    -Manan
    athletic_inventorb2dcAuthor
    Participant
    Nov 4, 2026 10:08 AM UTC

    yes i checked many times and i tried logging in with personal account and school account but i only logged into personal account and its still not showing up. I also used a second email to be sure

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 4, 2026 10:11 AM UTC

    But you should have got the subscription confirmation. Did it land in the correct email? what happens if you login on the browser?

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    -Manan
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