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SteveD333
SteveD333
Inspiring
Oct 11, 2026 12:38 PM UTC
Answered

Creative Cloud keeps asking to confirm cookie settings every time it is opened

On windows 11, every time I open the Adobe Creative Cloud desktop app, it asks me to set my cookie settings. Despite doing this, and the app confirming the cookie settings have been saved. It asks me again each and every time I reopen the app.  How do I stop the app nagging me for cookie settings?
      Ruchika Wadhawan
      Ruchika WadhawanCorrect answer
      Adobe Employee
      Oct 28, 2026 9:25 AM UTC

      Hi Everyone,

      The issue has now been resolved, and it should automatically clear within the next 24 hours.

      Regards,

      Ruchika

      View reply

      31 replies

      Mundstrom
      Participating Frequently
      Nov 5, 2026 9:40 PM UTC

      Sorry to say it’s only half-resolved. While the returning cookie banner issue is gone, I still get the same notification about Adobe MAX every time I’ve restarted my computer. It doesn’t matter how many times I dismiss the notification, it keeps coming back. 

      macOS sequoia 15.8.1 (24H32)
      Creative Cloud 6.11.0.478.6

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Nov 6, 2026 11:58 AM UTC

      ​@Mundstrom 

       

      the adobe max notification problem is a new issue.  it seems to affect users that use the cc desktop app that have used some beta apps.  you can upvote this issue to help prompt adobe to address the issue, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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      nohi79
      Inspiring
      Oct 28, 2026 7:30 PM UTC

      I can confirm that. The cookie banner has now disappeared. However, it has nothing to do with the update to 6.11. I assume the error has been fixed on Adobe’s server.

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        AkanshaAshra
        Community Manager
        AkanshaAshraCommunity Manager
        Community Manager
        Oct 28, 2026 5:35 PM UTC

        Hi ​@SteveD333 

        A newer version of the Creative Cloud desktop app, v6.11, has been released. We recommend updating to the latest version and restarting your system afterward.

        Once done, please check if the cookie banner continues to appear.

        ^Akansha

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          Ruchika Wadhawan
          Adobe Employee
          Ruchika WadhawanCorrect answer
          Adobe Employee
          Oct 28, 2026 9:25 AM UTC

          Hi Everyone,

          The issue has now been resolved, and it should automatically clear within the next 24 hours.

          Regards,

          Ruchika

          Translate
            SteveD333
            SteveD333Author
            Inspiring
            Oct 30, 2026 10:16 AM UTC

            It appears to be fixed.  I’ve had no further instances of being asked about the cookies for the past two days.  Many thanks for looking into it, appreciated.

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            onazole
            onazole
            Inspiring
            Oct 28, 2026 9:10 AM UTC

            It has stopped appearing for me; it no longer asks me about cookies.

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              Mundstrom
              Participating Frequently
              Oct 21, 2026 11:42 AM UTC

              The Adobe MAX registration message is gone (maybe because it’s expired) but I still have to enable cookies every time I open Creative Cloud. 

               

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Oct 21, 2026 12:50 PM UTC

              ​@Mundstrom 

               

              this issue is under investigation by adobe.

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              nohi79
              Inspiring
              Oct 21, 2026 11:18 AM UTC

              Dear Adobe Team, why are you closing tickets that haven’t even been resolved yet?
              The issue is described in this ticket: ADB-47592158-B9Q9. I would ask you to continue working on this problem, as it affects many users and a bug like this should not occur in premium software – or at the very least, it should be fixed.
              I hope you will continue to work on this issue; otherwise, I will feel compelled to take this matter to the press...

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Oct 21, 2026 12:50 PM UTC

              ​@nohi79 

               

              please don’t post duplicate messages. 

               

              and your ticket was probably closed because you do not have an individual problem.  the problem is fairly widespread and currently undergoing investigation.

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              alessandro_cavallini
              Known Participant
              Oct 20, 2026 10:35 AM UTC

              Same here (macOS Sequoia 15.8.1).

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              ShivangiGupta
              Community Manager
              ShivangiGuptaCommunity Manager
              Community Manager
              Oct 20, 2026 11:15 AM UTC

              Thank you for adding your comment. It helps keeping the investigation going.
              ^Shivangi

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              ^Shivangi
                SteveD333
                SteveD333Author
                Inspiring
                Oct 15, 2026 10:30 AM UTC

                Today, CC version 6.11.478.6 rolled out.  After updating and (just to be sure) rebooting my PC, it has made no difference.  The bug must also be tied to the Notifications icon as well, as I keep seeing the same message regarding “registration to Adobe MAX” every time I start CC, despite having read it.

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                Mundstrom
                Participating Frequently
                Oct 15, 2026 10:30 AM UTC

                I have the same issue, and I’m running version 6.11. Not only do I have to accept cookies every time, I also keep getting a notification about Adobe Max that reappears very time I open the app. I dismiss it, but it keeps coming back. It’s as if the Creative Cloud app has lost the ability to save its status so it forgets I’ve already accepted cookies and dismissed the Adobe Max notification. 

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