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Creative Cloud keeps asking to confirm cookie settings every time it is opened

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On windows 11, every time I open the Adobe Creative Cloud desktop app, it asks me to set my cookie settings. Despite doing this, and the app confirming the cookie settings have been saved. It asks me again each and every time I reopen the app. How do I stop the app nagging me for cookie settings?

Ruchika WadhawanCorrect answer

Adobe Employee

Hi Everyone,

The issue has now been resolved, and it should automatically clear within the next 24 hours.

Regards,

Ruchika

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kdmemory

Inspiring

I use version 6.11.0.478.6 on MacOS Tahoe 26.6.2 and have the same problem as SteveD333.

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J

josn71161010

Participant

Hi,

I’m running version 6.110.478 in the Netherlands and have the samen problem.

Regards

Jos Nelissen

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adamajones01955

Participating Frequently

Hi,

I am running App version: 6.11.0.479 in the UK and I am still being prompted to select cookie settings whenever I start up my PC.

Is there a way to reset the apps cache?

Thanks

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Ruchika Wadhawan

Adobe Employee

Hi @SteveD333 It would be really helpful if you could collect and share the Creative Cloud logs using the log collector tool.

Once the logs have been collected, please click Upload and share the uploaded log file name with us. This will help us investigate the issue further and identify the root cause.

Regards,

Ruchika Wadhawan

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SteveD333Author

Inspiring

I’ve ran the tool. I’d have thought the tool would have asked for some customer information regarding what the issue is, otherwise how do Adobe know what to investigate? Anyway, thanks for the suggestion, it’s appreciated.

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Ruchika Wadhawan

Adobe Employee

After Uploading the logs, you might have received an email with the file name. Could you share that with us?
Regards,

Ruchika Wadhawan

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ShivangiGupta

Community Manager

Hi @SteveD333,

As @kglad suggested, Adobe has recently released a new Creative Cloud Desktop app version which is 6.11

We noticed that there were other users as well who were facing the same error. It fixed for them after the update. Could you check if the release is available in your region? If not, please wait for a couple of days for it be available and then let us know if you still experience the same.

We’re here to help.

^Shivangi

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^Shivangi

SteveD333Author

Inspiring

I’m in the UK, and the current version of Adobe CC desktop is V6.10. No manual means to update it, so as you suggest, I’ll wait until the official update appears in my region and see how it goes.

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