Bug Reports

Impossible d’importer des photos dans Lightroom Classic. Au moment de localiser le dossier, les vignettes apparaissent grises sans aperçu. Quand je veux quitter le logiciel, il plante. j’ai tout essayé, mises à jour, créer une autre bibliothèque, désinstaller, réinstaller lightrroom Classic, redémarrer, rien n’y fait.

hello i am using photoshop 27.7.0 PC since this morning i cannot make any ai based masks in photoshop camera raw i always have the same error message:“unable to load ai slection model”i have loads of ram available, over 55go, just resinstalled my 5070 graphic drivers same issue.tried with many files, same trouble. used lightroom classic and it is working, so problem seems to be within photoshopi used the same computer 2 days ago, same photoshop version, and all was fine.  

Actually, there are two bugs.1 - After using Illustrator for a while, right-clicking to activate it no longer allows access to the options menu that should open. This is resolved by completely closing the application and reopening it, but it's very annoying. Several updates have been released throughout the year, and this has never been fixed.2 - When you hover your mouse over a tool, it displays a window with an animation explaining its use. Sometimes this window gets stuck there showing an animation, even when I'm working with another tool on an artboard; it only disappears if I move the mouse back over it.

Alguém sabe como entrar em contato com um atendente humano do suporte? O chatbot não está ajudando.Depois que os programas Adobe (Illustrator, Photoshop, InDesign) começaram a travar na inicialização, busquei ajuda na comunidade e resolvi o problema desinstalando e reinstalando as aplicações, evitando as versões Beta. No entanto, após desinstalar o aplicativo desktop, minha pasta com arquivos que estavam no Creative Cloud também desapareceu da nuvem. Não encontrei nada na lixeira do Creative Cloud e a lixeira do computador foi esvaziada. Esses arquivos são muito importantes e preciso de ajuda para tentar recuperá-los no MacBook.Se alguém souber como falar com um atendente da Adobe, por favor, me jude.

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.In essence, I can't see my saved files in the creative cloud.Please, what do I do? This isn't making sense.

Lately across all the Adobe apps the CC Library keeps freezing - I've been needing to restart almost every 10 mins. My apps are up to date. 

Illustrator freezing and crashing on high-end MacSystem Specs: Latest-generation Mac (Apple Silicon)Issue Description: > Illustrator is experiencing extreme performance degradation. Despite the hardware easily handling other heavy creative applications without lag, Illustrator is currently completely unstable.Symptoms: Extremely slow response times during standard workflows. The application freezes randomly. Unexpected crashes/shut downs without warning. Expected Behavior: > Smooth performance and stability expected from a modern, professional standard application running on top-tier hardware.Additional Context: > This is severely impacting professional agency work. The level of instability feels reminiscent of the software's performance issues from 15 years ago. Please advise on how to resolve this memory/performance leak.

Undo option, either as keyboard shortcut or in drop down menu not available in CC InDesign 21.4

When transferring media files from the camera to computer, playback is absolutely fine (VLC, quicktime, etc), but when the same clips are played back in bridge or premiere, the audio and video are out of sync. Adjusting in the timeline results in the loss of both video and audio. It’s ONLY in Premiere and Bridge that clips play out of sync. All the normal fixes are irrelevant, as none of the issues exist; the clip and sequence settings are identical, and nothing is external, the files are one file with video and audio on them - in fact, plenty of files imported at the same time from the same camera into the same sequence are perfectly synced, but some aren’t, for absolutely no reason. This must be a bug, as support wanted to remote in on my personal device to see what the issue is, and nothing else is working. And again, the problem clips ALL PLAY FINE IN OTHER MEDIA PLAYERS. This issue MUST be with Adobe.

Bonjour,Je me permets de vous contacter au sujet d'un dysfonctionnement récurrent sur Premiere Pro 26 qui impacte directement mon activité professionnelle de monteur vidéo.**Problème rencontré**Depuis la mise à jour vers Premiere Pro 26 / macOS Tahoe, le logiciel freeze systématiquement à l'ouverture. L'application se bloque sans message d'erreur et ne répond plus, ce qui m'oblige à forcer sa fermeture via le gestionnaire de tâches.**Configuration**- MacBook Pro M1 Pro, 32 Go RAM- macOS Tahoe (version récente)- Premiere Pro 26**Observations**Via le Moniteur d'activité, j'ai constaté que le processus WindowServer présente une charge CPU anormalement élevée au moment du freeze. Par ailleurs, des synchronisations iCloud actives en arrière-plan semblent aggraver le problème lors du lancement.**Actions déjà effectuées**- Réduction de la transparence activée dans les réglages d'accessibilité- Animations d'ouverture désactivées (Bureau et Dock)- Effet de réduction des fenêtres changé en Scale

Working on a project with larger file sizes. Intermittently when I try and drag and select multiple clips in the timeline, the drag window won’t appear and no clips will be selected. I’ll save the project and then the issue will stop for a little while, but then start again. I can’t see a select window until I save again. The problem keeps repeating

When I try activate the 3 free months of Linkedin Premium included in my Adobe Cloud subscription appear the following message: No reúnes los requisitos para esta promociónEsta promoción está limitada a usuarios que cumplan los requisitos de LinkedIn y solo está disponible en ciertas regiones.

Up dated operating Mac operating to Tahoe 26.3.1.Now LrC will not come up.  Tried rebooting.  Ask AINothing helped. Any one else encountered same problem?

Depuis quelques jours je constate que l’application Creative Cloud empêche d’installer dans un temps raisonnable les apps. plus de 24h !!!!!!!Dois je désinstaller et reinstaller Creative cloud ? PS message d’erreur en PJ Par avance merciThierry 

CRITICAL: Fix multi-monitor floating panel focus on Windows (macOS parity)To the Adobe Development Team,As a professional user relying on Adobe Creative Cloud on Windows 11, the current state of multi-monitor window management is unacceptable and severely disrupts professional workflows.Unlike the macOS versions of your software, the Windows versions fail to manage floating tool panels on secondary monitors when switching between apps (e.g., from Photoshop to InDesign via the taskbar). If I switch focus to InDesign, the floating panels of Photoshop remain visible on my second monitor, creating a chaotic, overlapping mess. Windows users are forced to either cram everything onto a single screen, manually minimize windows, or rely on paid third-party software (like DisplayFusion) to force basic window management.We desperately need true application-level focus management on Windows. When an Adobe application gains focus, ALL its floating panels should come to the foreground. When it loses

All of my company files are required to start with the date, such as “05.11 - Client Project”. When Saving As or Exporting a file I start typing the numbers and then the field goes blank. I end up saving with a different file name and then renaming it in the Finder. Definitely slows down my workflow. All my apps are up to date and using MacOS 26.4.1This issue is across all Adobe products. It does not happen in other applications.

Eu usava a trancrição automática assim que colocava o vídeo na sequência, mas desativei achando que poderia ser isso. Não era. Coloquei pra transcrever novamente e não funcionou. O programa apenas trasncreve fragmentos mínimos no vídeo, não está funcionando, já é o quarto vídeo diferente que preciso legendar na mão, porque a legenda depende da transcrição.  

Hello,I'm having an issue with Lightroom on a MacBook Pro M5 Pro with 48 GB of RAM, running Tahoe 26.4.1, with a display calibrated using a Spyder 5 Pro.When I switch to the Develop module in Lightroom, the brightness often goes all the way up, even though Apple’s auto-brightness option is turned off and the brightness slider isn’t moving.Sometimes, the screen also shifts a bit more toward red.After doing some research, I found that the issue seems to have already been identified and that one solution is to disable GPU acceleration.Sure enough, when I disable it, the problem in Lightroom seems to go away.However, when I wake the Mac from sleep (black screen), the display turns rainbow-colored, a bit like a broken screen.And as soon as I re-enable the GPU in Lightroom, this problem goes away.Another detail: since I’ve had this issue, when my second monitor is connected, it doesn’t have any problems.Has anyone else encountered this issue?And more importantly, have you found a solution?Th

With the latest Photoshop update 27.6, when you launch an action, the transition command doesn't work; I had to revert to the previous version.

It can take 20 seconds or more to move from image to image. Sometimes I have to switch between images to get edits to show. The remove tool, spins and spins. When it finally catches up only part of the selections shows. 

I keep getting a message in Adobe Creative Cloud Desktop "There was a Problem loading some of the content".When I click on the Pre-release tab I only see the pre-release for Illustrator not any other pre-release apps. When I look in the folderC:\Program Files (x86)\Common Files\Adobe\OOBE the only folder it contains is \PDApp.I have deleted the app and reinstalled it.I have logged out and back in again and repaired the installation.Can you advise how to fix this. 

O app Creative Cloud fica apresentando o "Erro 191", mesmo fazendo todos os processos de reparo esse erro está persistindo. Já tentei todos as formas disponíveis de reparo fornecidos pela comunidade

Estoy desde la mañana intentando entrar a Ilustrator y Photoshop y se queda cargando sin respuesta alguna. Desintale los programas y pasa lo mismo, intente desintalando el Adobe Creative Cloud pero de igual manera sigue pasando el mismo problema. 

This is just one of the errors i get. I have had several issues where when using photoshop, my computer will give me the error in the screen shot, or it just completely freezes and restarts the entire computer. I can not open more than 2 photos at a time or it happens more often. This is the ONLY software this happens with. I have been having this issue for months and i kept hoping updates would resolve but nothing. I originally reached out to support and they had me change my driver to my GPU, which did not resolve the issue either and being that this is not my main source of income I do not have the time to consistently reach out to a software company that I pay for (with zero tax write offs) to ask them to fix this issue. I saw someone with the RTX 3050 is also having a similar issue I have the RTX 3060. please help!