Bug Reports

When I open a previously used InDesign document, make changes and then select to save it, I’m confronted with a dialogue box advising the file is damaged and cannot be saved. I’m given an option to repair and once that’s selected the document closes. I reopen and do a save as and it seems to work for a while in the new version and then the same thing occurs when I try to save my work and close. I have found that working from a local drive works however this is an inconvenient work around. I have also had error messages when I re-open files.I believe it’s only started occurring since the most recent update to v21.2.Below are screenshots of the error messages. I selected save anyway and got the below dialogue box these ones were from a simple save 

I cannot use CC to update Premiere despite all other apps updating with no problem. It keeps shooting me an error code that I have no disk space, but I have over 100gb. Every other app will update except for PP. I chose to migrate settings but keep PP25 if that matters. M1 Max 64GB Sequoia 15.6

Drawbot crashes on After Effects 26, Crashes of other Adobe programs, like Illustrator, Creative cloud.In After Effects apears after editing interface, moving timeline upMy PC 32Ram, Intel arc 16Gb, Intel core 7 ultra

Hello Adobe Community,Sorry for posted this thead twice, but with the Adobe website udpate, my 1st post dissapeared.Here is the issue : I updated to version 26 of many CC Software, and the language package was not installed properly even with the correct language selected into CreativeCloud parameter. I’m have trouble especially with Premiere, Photoshop and AfterEffect. An adobe technicien tried to help me, using their remote screensharing app but we did not solved the probleme. Here is what we did :Log out from creative Cloud / Log In / put the correct language / Reinstall : no change Uninstall everything / put the correct language / reinstall everything : no change Downgrade from 26 to 25 : correct language installed but… stuck on version 25.  Adobe technician gave up, saying he’ll report the bug.  I’m on macOS 26.2 (25C56)Is anyone here having this issue ? Fist time I have this kind of trouble… I’m Adobe since the begining so I’m not a newcomer. Thank you for your help !

Changing display text for hyperlink is removing / deleting the hyperlink.Manually typed in footnotes. I highlighted the text “10” > right clicked > New Hyperlink > Put in URL (for this example dribbble.com). Went back into the doc realized “10” needed to be “20” highlighted my hyperlink and typed in “20” > Hyperlink is suddenly gone. And it’s happening with every hyperlink I’ve changed the display text on. I’ve never had this issue before. I’ve also done full resets of everything and I am running the latest update. Screenshots in order of process. help.  

I am unable to resize adobe application windows - when moving the cursor to the corner of the window, no sizing handle appears (in the corner hitbox and beyond). All adobe applications are only opening in full-screen.All other desktop application windows (non-Adobe) are working.I have tried rebooting, uninstalling, changing screen settings, dock preferences, etc. - basically everything the internet had to offer for a resolution.Setup:Macbook Pro with M4 Max - 36GB RamOS: Tahoe 26.3All Adobe CC apps are most current version (26) and were updated mid last week.

Recently my sidebar SSDs Icons have been highjacked by the adobe cloud desktop Icon. It's kind of annoying. same happened with stempel, I can live without stempel, not without Ps or Lrdisabling file provider extensions for adobe resolves the icon problem but limits my integration for adobe's softwares. I really need help with this one it's gearing my obsessive brain to overdrive thanks guys. I append screenshots.

In the Mac OS Finder (Tahoe 26.2), the system icons for external drives are replaced by the Creative Cloud app icon. If I go to System Preferences > Login Items & Extensions and turn off the Core Sync and Creative Cloud extensions, the correct icons for external drives are shown again in Finder.Please see screenshot of Finder window showing incorrect icon for my external drives. 

Beim öffnen eines Dokuments in MS Office (keine MS 365 Version) auf Mac OS 15 erscheint folgende Fehlermeldung.Zugriffberechtigung auf Adobe Ordner und Library/Application Support/ wurde erteilt.Keine Änderung.Die angegebene Datei ist im Ordner Library/Application Support/Adobe nicht vorhanden, wurde jedoch auch nicht wissentlich in der Vergangenheit entfernt.Was ist zu tun?  

Adobe UI Helper is using up a third of a gigabite to run on my PC. which is as much as the cloud itself. I feel like this is not very optimal and UI should be taking up more space than entire programs and the like. I feel like this is something adobe should look into.  

I'd appreciate some help on an issue I keep experiencing for years. The problem is that after every major update to Photoshop, Lightroom and Lightroom Classic, the settings (or should I say "preferences") in these apps get reset to their initial state. It means that after single update I have to manually restore all my settings to the desired state and I must say it takes quite some time to do it for all the apps I use. To take Lightroom Classic for example, it means that after every update I open the app and it looks like it was just freshly installed - all my develop presets, export presets, app settings, interface settings are gone, reset to initial state. It's extremely inconvenient and I'm wondering if I'm the only one experiencing such problems.I would greatly appreciate some feedback from those who may know something about it, because I didn't manage to find a solution for this and at this point I'm just a bit desparate.I have had the same problem for several years even though I

Hi. I have a MacBook Pro running Sonoma and bout a week ago, I started having an issue with high CPU usage from the Creative Cloud Core Service. It is running at around 100% of my CPU when I check it on activity monitor. Doesn't matter if I'm running an application or not. I've tried restarting, quitting the process, and reinstalling CC. 

Hello,I am experiencing a persistent issue with Adobe Creative Cloud on Windows 11. My subscription is active and valid, but Creative Cloud shows the error:“Couldn’t connect to Adobe’s servers. Retry the operation later (Error code: 510)”Because of this issue I also cannot access Adobe Fonts and other cloud-based services.Additionally, I am currently unable to download Creative Cloud directly from the Adobe website. The download button does not work properly, and the only way I am able to install Creative Cloud is via the Microsoft Store version.I already completed a full troubleshooting process with technical guidance and followed all recommended advanced steps, including: Fully uninstalled Creative Cloud and all Adobe applications Ran the official Adobe Creative Cloud Cleaner Tool as Administrator Updated Windows to the latest version and installed all available system and driver updates After the Windows update, I again cleaned Adobe components and reinstalled Creative Cloud f

Hola, Alguien tiene el problema que adjunto en foto, hoy 21 Nov 2025? Estuve hace 2 dias trabajando sin problemas y hoy al volver abirlo me sale este cartel. El problema tambien es que tengo la version mas nueva del soft (25.6.2) por lo que el aviso es algo paradojico, No se si esperar a que Adobe solucione algo que no sé.  Pero no puedo entrar mi proyecto y tampoco con versiones anteriores.    

I went to see if Premiere Pro had updates since my button layout are jumbled on the preview screen. When I go to see if there was an update, there was.... but it was incompatible. It's says I need to update to Windows 11 or higher; I have Windows 11 PRO!  Why does the updates not include Windows 11 PRO??? Rediculous to say the LEAST!  To report a bug, please provide:1. Photoshop v 27.1InDesign v 21.0.1Lightroom v 9.0Lightroom Classic v 15.0.1 2.Windows PRO 11 3.Went to Creative Cloud to download latest app updates and found I couldn't update due to being INCOMPATIBLE! 4.I expect to be able to download updates to a product that I PAY A MONTHLY subscription for when my operating system is beyond what is required. I expect your software developers go back and include WINDOWS 11 PRO to the accepted criteria for downloads and updates.  REDICULOUS TO SAY THE LEAST,  Not a fan of the way things are running.   

Soy usuario de la suscripción a la Suite completa de aplicaciones de Adobe y, desde hace unos días (2025.09.18 más o menos), hay un error que me impide utilizar ninguno de estos programas en mi ordenador Windows.ERROR:Cuando abro cualquier programa de Adobe, me pide introducir mis datos de login, los cuales introduzco correctamente, y, entonces, o bien el programa se cierra automáticamente sin decir nada más (como con Acrobat, por ejemplo), o bien me sale un mensaje que pone "No podemos verificar el estado de tu suscripción". Código de error: 10000.SISTEMA OPERATIVO:Edición Windows 10 Enterprise LTSCVersión 21H2Instalado el ‎21/‎07/‎2024Compilación del sistema operativo 19044.6332COMPROBACIONES REALIZADAS:- Mi suscripción de Adobe es válida, está vigente y no se ha devuelto ningún pago.- Mis datos de login son correctos, puesto que pongo los mismos en la web de Adobe y entra correctamente (prueba de ello es que estoy escribiendo este mensaje desde la web, usando esta misma cuenta).- He

Desktop app takes ages to open. Spinning wheel for at least 1 minute on Loading Home tab. W11

There are NO files open in ANY program on my computer, and Illustrator, InDesign, and Photoshop are hogging ALL of my RAM. Since the last update, my computer has been glitchy, so I had a little check this morning and see THIS. We pay entirely too much for this subscription to have it bring our computers to a halt this way. 

Subject: Formal Complaint Regarding Unprofessional Conduct and Misuse of Customer Information Dear Adobe Support Team, I am writing to file a formal complaint regarding a highly unprofessional experience I had with one of your sales agents, Pragyan. I have full screenshots of the entire conversation and can provide them upon request. I initially contacted Adobe because I wanted to purchase the Adobe Creative Cloud student plan. My question was simply about the pricing, as my friend—who is an active Adobe customer—recently received the same plan at a lower price. I shared my friend’s email only to verify the price difference, and made it clear that I was not requesting any action regarding his account. At the beginning of the conversation, the agent had no issue with the student ID I provided. In fact, he was fully prepared to proceed with activating the plan for me. However, the moment I mentioned that my friend had purchased the same plan for a lower price, the age

I've removed the app en installed it again, but the problem is not solved.

I received an email my Photo plan was going up from 9.99 to 14.99 plus tax in december but if I paid annually it would be 119.88. I logged into my account followed instructions clicked on change to annual billing only to get repeated errors. I tried the chat and after waiting for a human first thing i am asked so you want to cancel your account can I ask why. I was where did you get that from. Got tired of waiitng ten mins each time for a reply I called the customer service. Got another guy barely speaks english and his comprehension was even worse. Got very frustrated with is responses and asked for a supervisor which he wasn't willing to do. hung up he called me back telling me some more nonse wanting to cancel my account and I tried telling him I calling because the change button on my account was giving me an error. I asked again to speak to a supervisor in the US he kept on witrh god knows what I told him I just wanted to speak to a supervisor have them call me back. No call back

I have a problem with my Dreamwaver license which I used for 4 years on my old computer and have now bought a new computer and moved it over there and then I get that there are already two licenses

Estimados:soy usuario registrado del paquete de Adobe (Creative Cloud Pro), con un plan anual que pago todos los meses y tengo problemas de funcionamiento con Acrobat: el programa se abre correctamente pero se cierra a los 2 segundos aproximadamente... y no se me permite desinstalarlo ni re-instalarlo, ni desde Creative Cloud Desktop (CCD) ni desde el administrador de aplicaciones de Windows 11. Si intento desisntalarlo desde CCD, también se interrumpe inmediatamente...

Granted, my Intel iMac isn't new, but just as fast as when it was brand new. Adobe has done a decent job improving Lightroom performance, so the computer is great for photo editing, as Apple still doesn't offer another computer with a 27" display.However, keeping CC in my login items adds 5–10 minutes to the time it takes for the computer to start up. I've tried removing and reinstalling to no avail. Frustrated with waiting for my iMac to get ready loading CC, I open M1 macBook. It's faster, but with the 13" display, I don't like editing photos on it. But to my surprise, the battery got nearly drained over the weekend. I see that Adobe CC has been using 'significant battery'. And that it made many failed attempts to do app updates.After a reboot, the Adobe CC app alternates every few seconds between showing its homepage and a 'No internet connection' screen. To be clear, I had an internet connection, the same one I'm writing this message on. And even if it were not the stable wifi