Bug Reports

I’ve recived an e-mail that my cancel plan request has been approved, but I didn’t asked for it. I’ve paid for 12 months, there are 10 months left but now I don’t have any active plan. Please help me, I don’t know why and how this bug occured 

Good afternoon, the latest version of Photoshop has local deletion with generative AI on device. It needs to work some specifications -  Minimum Hardware Requirements. I have laptop MSI Raider 18 HX AI A2XWIG with Intel® Core™ Ultra 9 285HX, RTX™ 5080 16GB GDDR7. DDR 64GB. These characteristics are higher than recommended, but there is an error that there is not enough video memory. How fix this problem?

Hi there is a strange issue with generating videos it won’t generate at all 

If you use 4k monitors with a Macbook pro, then remove the monitors and just use the Macbook screen, your Adobe app windows do not resize to fit. Meaning, you can not see tools, additional windows, etc, whatever was expanded is now off the screen. Its especially bad in Premiere 2026 I have to force quit, restart the app with the option key held down to for clearing the cache. It’s an time suck and pita.

Audition updated today and now won’t open at all.  Windows 10. CC & Audition have been uninstalled & reinstalled multiple times.  We’ve also run all recommended checks & scans.  

Cloud storage is really poor. It doesn’t support drag-and-drop. You can only save a file to the cloud by opening it in an Adobe application and using the ‘Save As’ option.How do I upload a file – even an Adobe file – that I have on my hard drive to the cloud?El almacenamiento en la nube es muy malo. No permite arrastrar y pegar. Sólo abriendo un archivo con una aplicación de Adobe se puede guardar en la nube mediante "Guardar como".¿Cómo subo a la nube un archivo incluso de Adobe, que tengo en mi disco duro?

When I open the Creative Cloud Desktop app, the colours glitch massively to the point of often becoming unreadable - anyone else experienced this? The colours chnage and flicker as i move my mouse around the screen. Issue does not appear in a monitor view on OBS so I am thinking it may be an issue with Nvidia's RTX auto HDR feature as OBS forces SDR howeve rmy monitor is HDR1000. Using Nvidia Driver 576.52 on an RTX 3070.

This is using Adobe Fresco on an iPad pro 13inch (M4). My files weren’t syncing because my creative cloud storage was full. I cleared out my files, and the app started syncing again. Some files synced successfully. Many others are stuck with the syncing icon on. I can’t delete them or move them. Some have shown merge conflict errors and renamed the files. When that happens I can at least back up the file and delete it. But the others seem to be stuck in sync mode. I’m worried if I uninstall the app I’ll lose these files. What steps can I take to fix this?

Hallo Adobe, in den bestimmt letzten 6 Monaten läuft kein einziges Update für Applikationen mehr flüssig zu Ende. Immer bei etwa 47% geht nichts mehr und die Meldung "Der Fortschritt ist langsamer als gewöhnlich, eine Lösung des Problems ist in Arbeit". Ich sage euch, dass das in meinem Fall die letzten 6 Monate bei wirklich jedem Programm, besonders bei Photoshop, Photoshop Beta, Premier und Premiere Beta der Fall war und gerade bei Indesign. Das ist dann so langsam, dass die Updates die ganze Nacht laufen. Denn wenn man diese Updates dann abbricht, dann ist das jeweilige Programm nicht funktionsfähig und man muss es komplett neu aus der CC installieren, was zur Folge hat, dass alle Presets und Workspaces ebenfalls weg sind. Entschuldigung, wenn ich das sagen muss, aber das nervt extrem, denn der Mac ist dann blockiert und ich kann nicht arbeiten, weil ich danach auch wieder alle Presets wiederherstellen muss. Bitte findet dafür endlich eine Lösung, an meinem Internet liegt das gewiss

Hello! For the past two days, I haven’t been able to upload MP4 files to Creative Cloud Library. Files will look like they’re uploading but then will immediately disappear. I’ve tried searching for the files to see if they might’ve uploaded to a different location unintentionally (which happens sometimes), but they are nowhere to be found in CC Library. These are small files, and we have plenty of other (and also larger) MP4 files loaded into CC Library already. Within this same timeframe, I also uploaded image files to CC Library without any problem. So, I’m not sure why this issue with MP4 files is now occurring. Any advice or help is greatly appreciated. Thank you!

On Windows 10, using the latest version of Adobe CC, the process “Node.js Javascript Runtime” uses 100% of a core, all the time.  This is a relatively new problem.  My computer’s fans are running non-stop as a result.The Node.js thing is located in: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs  

When I open a Lightroom catalog in LR classic (version 15.3.1), the histograms and 1:1 previews of the images won't load. When I try to do anything, Lightroom will freeze and crash and I'll have to force quit. I’m using a Macbook Pro updated to Tahoe 26.5.1, I've cleared video and RAW caches, cleared preferences, shut off GPU, checked the integrity of the catalogs, optimized them, uninstalled and reinstalled LR, and restarted my computer. The issue persists, but not with every catalog.

I keep getting a message in Adobe Creative Cloud Desktop "There was a Problem loading some of the content".When I click on the Pre-release tab I only see the pre-release for Illustrator not any other pre-release apps. When I look in the folderC:\Program Files (x86)\Common Files\Adobe\OOBE the only folder it contains is \PDApp.I have deleted the app and reinstalled it.I have logged out and back in again and repaired the installation.Can you advise how to fix this. 

I've just about had it with this broken SAAS subscription model.  Each time windows reboots or updates I have to log back into CC. The computer I'm on is the computer I need to forget. It's bad enough each time windows updates something breaks or works different. But to have these issues with everything, it's becoming unworkable.  I'm about ready to ditch adobe for something that doesn't need a GD cloud authentication each time I use an app. All I want to do is read a PDF and I can't because I have to log in, then MFA... then clear out and closse out all the AI BS. Then come to this forum to report a problem that existed a year or two ago and is now back. I'm running out of patience with the state of technology.  If I don't switch to linux, I'm moving back to Win10 and I'm banning anything cloud/SAAS related.  I want the old days where you'd buy something and upgrade it when you were ready.  THIS IS NOT BETTER!. I'm wasting more of my time fixing crap

When I try to overwrite/update an existing document with Publish Online, I eventually get the following error: "An error occurred while uploading the document. Please try again. Error #33". Normally, I first see a progress bar regarding the preparation of the document, followed by a progress bar regarding the uploading of the document. The only thing being shown is the second progress bar: the uploading of the document. This happens faster than normal, after which you receive this error message: "An error occurred while uploading the document. Please try again. Error #33". Can anyone help me with this?

I forgot my behance password, clicked on reset password to set a new one. The password reset page opened up, I wrote the new password i wanted, as i did so the red requirements turned green one by one except “password does not contain your name or email adress” which it did not. I tried other variations, none changed that specific marker, finally i wrote gibberish and it accepted it, tried adding my own password andwhen i hit the letter “a” that requirement went back to red. So i tried it without the letter a and it worked until i wrote the letter “c” which had the same effect. I tested the rest of the alphabet didn’t find any other problem. It happens no matter the placement of those letters and whether they are capitalised or not.I remember having this problem the first time I created my account too 3-4 years ago.TL;DRSetting up a new behance password, letters “a” and “c” make the password invalid. ( *ne contient pas votre nom ou adresse e-mail ) INVALID : A-CVALID : X-Y 

I’m building a doc page by page. When I need to add another page, I find that InDesign will randomly add it to the end of the document or insert it in between the last and next-to-last pages… even though no page is selected in the Pages panel. When InDesign decides to insert rather than append a page, I can almost always Undo and then repeat the operation… and it’ll be appended as expected. But right now, InDesign refuses to append a page to the end of the document. I think we’re all just so used to these defects that the shoddiness has become normalized. But it shouldn’t be, ever.  

Impossible d’importer des photos dans Lightroom Classic. Au moment de localiser le dossier, les vignettes apparaissent grises sans aperçu. Quand je veux quitter le logiciel, il plante. j’ai tout essayé, mises à jour, créer une autre bibliothèque, désinstaller, réinstaller lightrroom Classic, redémarrer, rien n’y fait.

hello i am using photoshop 27.7.0 PC since this morning i cannot make any ai based masks in photoshop camera raw i always have the same error message:“unable to load ai slection model”i have loads of ram available, over 55go, just resinstalled my 5070 graphic drivers same issue.tried with many files, same trouble. used lightroom classic and it is working, so problem seems to be within photoshopi used the same computer 2 days ago, same photoshop version, and all was fine.  

Actually, there are two bugs.1 - After using Illustrator for a while, right-clicking to activate it no longer allows access to the options menu that should open. This is resolved by completely closing the application and reopening it, but it's very annoying. Several updates have been released throughout the year, and this has never been fixed.2 - When you hover your mouse over a tool, it displays a window with an animation explaining its use. Sometimes this window gets stuck there showing an animation, even when I'm working with another tool on an artboard; it only disappears if I move the mouse back over it.

Alguém sabe como entrar em contato com um atendente humano do suporte? O chatbot não está ajudando.Depois que os programas Adobe (Illustrator, Photoshop, InDesign) começaram a travar na inicialização, busquei ajuda na comunidade e resolvi o problema desinstalando e reinstalando as aplicações, evitando as versões Beta. No entanto, após desinstalar o aplicativo desktop, minha pasta com arquivos que estavam no Creative Cloud também desapareceu da nuvem. Não encontrei nada na lixeira do Creative Cloud e a lixeira do computador foi esvaziada. Esses arquivos são muito importantes e preciso de ajuda para tentar recuperá-los no MacBook.Se alguém souber como falar com um atendente da Adobe, por favor, me jude.

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.In essence, I can't see my saved files in the creative cloud.Please, what do I do? This isn't making sense.

Lately across all the Adobe apps the CC Library keeps freezing - I've been needing to restart almost every 10 mins. My apps are up to date. 

Illustrator freezing and crashing on high-end MacSystem Specs: Latest-generation Mac (Apple Silicon)Issue Description: > Illustrator is experiencing extreme performance degradation. Despite the hardware easily handling other heavy creative applications without lag, Illustrator is currently completely unstable.Symptoms: Extremely slow response times during standard workflows. The application freezes randomly. Unexpected crashes/shut downs without warning. Expected Behavior: > Smooth performance and stability expected from a modern, professional standard application running on top-tier hardware.Additional Context: > This is severely impacting professional agency work. The level of instability feels reminiscent of the software's performance issues from 15 years ago. Please advise on how to resolve this memory/performance leak.

Undo option, either as keyboard shortcut or in drop down menu not available in CC InDesign 21.4