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Participant
October 14, 2024

Accès aux fonctionnalités de gestion des applications impossible

  • October 14, 2024
  • 10 replies
  • 339 views

Bonjour, 

J'ai souscrit à la suite creatic cloud il ya quelques jours pour ma fille qui est étudiante. Je n'arrive pas a accéder à l'ensemble des applications proposées. 

Le message ' vous n'avez pas accès aux fonctionnalités de gestion des applications apparait. Pour gérer les applications, une autorisation de votre administrateur informatique est peut être requise'

J'ai pu constater que cette requette a déjà été formulée à plusieurs  reprises par d'autres personnes. J'ai tenté d'appliquer les recommandations sans succès. 

Il s'agit d'un Imac fonctionnant sut Macos Sequoia 15.01

 

Merci pour votre aide

10 replies

kglad
Community Expert
Community Expert
October 15, 2024

keep us updated 

Participant
October 15, 2024

Ok, I will try this way, thank you 

kglad
Community Expert
Community Expert
October 15, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
October 15, 2024

Yes I did ... I've been on my adobe account but I can't find the way to find the administrator ...

kglad
Community Expert
Community Expert
October 15, 2024

did you check the link i posted?

Participant
October 15, 2024

I can't find anything about the admin ...

kglad
Community Expert
Community Expert
October 15, 2024

what's it show as admin?

Participant
October 15, 2024

It's a student account I've taken for my daughter at home

Peru Bob
Community Expert
Community Expert
October 15, 2024

Is it a Student account administered by her school?

If so, see here:

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

kglad
Community Expert
Community Expert
October 15, 2024