App updates work but CC Desktop failes to update, error 191

[nigelh72856175]

I have used Creative Cloud for some years, and periodically the app updates withiut issues, until the latest occasion (probably between 31st July and today); while the app updates (Photoshop, Lightroom, CameraRaw) install as normal, Creative Cloud itself fails to update with error 191. This happens on two different PCs. I have looked through the suggested solutions and tried those that were plausible to no avail, and tried the "repar" option offered when uninstalling the app, which also didn't help. My version of Creative Cloud Desktop is shown as 6.7.0.278, dated today.

The log file mentioned in the "advanced troubleshooting" section shows the following:

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'AdobeNativeClient', version:7.0.2.14
FATAL: Error occurred in install of package (Name: AdobeNativeClient Version: 7.0.2.14). Error code: '191'
ERROR: Path:C:\adobeTemp already exists
ERROR: Failed to install UWP Appx package C:\adobeTemp\ETR2C38.tmp\1\Appx\AdobeNotificationClient.appx with uwpcode 1 (windows error details code = (-2147009295), error = (Deployment operation failed.)
ERROR: hdhelper exe at failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR2C38.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073cf1#@#OS_Error_String: Deployment operation failed.
ERROR: Failed to install UWP Appx Package for logged-off and new users with error C:\adobeTemp\ETR2C38.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073cf1#@#OS_Error_String: Deployment operation failed.

That Windows error code means "The package couldn't be found.
You may get this error while removing a package that isn't installed for the current user."

It isn't a privilege or directory access issue (nothing has changed since it last worked) nor is it connected to where new apps etc are saved (on one of the PCs this is C: as it is the only drive); it appears that there is a failure to download the Adobe Notification Client.

Can anyone suggest a fix, please, or acknowledge that it is a bug?

[kglad]

with win 11, this is from jeff a wright:

1. Open Settings: Press Windows + I or click the Start menu and select Settings.
2. Go to System → then click Storage.
3. Scroll down and select Advanced storage settings.
4. Click Where new content is saved.
5. Use the dropdown menus to choose the C: drive for:
   • New apps
   • New documents
   • New music
   • New photos and videos
   • New movies and TV shows
6. Click Apply after making your selections.

and you may need to restart your computer for any changes to take effect.  then install or update (whichever is triggering the  191 error) your cc desktop app.

[dark_3538]

I have exactly the same log file error messages and the all the options in "Where new content is saved"  are set to C drive already.

[kglad]

@dark_3538 

then try https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-150-199/error191.html

[dark_3538]

Thanks for the reply. Tried but no luck.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Peru Bob]

@nigelh72856175 

Did that fix it for you?