Beta Apps disappeared

[Vanshsharma1759]

So I installed a few beta apps from Creative Cloud, and now—surprise!—every other beta app has packed its bags and vanished from the "Apps" tab without so much as a goodbye. Just poof, gone. The few I had already installed are still hanging around, probably out of guilt and also working well. How can I make beta apps appear again on creative cloud desktop?

[kglad]

do you have a teams, enterprise or education subscription ?

[jane-e]

@Vanshsharma1759 

I notice that even though the Beta tab has disappeared from the top, two beta apps show up in the Update list. What, if anything, happens when you update them? Can you launch them from the CC app?

Jane

[kglad]

i still see a beta tab

[Vanshsharma1759]

yes I can launch them from CC app and they are up to date.

[jane-e]

yes I can launch them from CC app and they are up to date.

By @Vanshsharma1759

Okay, now we know the beta apps are installed, which is good. Try the steps in this Help page to have them show up in your CC app again:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/known-and-fixed-issues/beta-apps-unavailabl...

Let us know if this works for you.

Jane

[Vanshsharma1759]

Hi @jane-e ,

Thanks, but that didn't help. The beta apps are visible when I log into Creative Cloud on the web using my iPad, but I don't know why they don't appear when I access it from my Windows PC.

[Tarun Saini]

Hi @Vanshsharma1759,

Welcome to the community! We're sorry to hear about this. Please try signing out and signing back in to check if that helps. You may also try the steps mentioned here - https://adobe.ly/4gzI9Mt, and let us know how it goes.

If the above steps don't help, please collect the logs from your machine using the Adobe log collector tool- https://adobe.ly/4nmIoMM  upload them to a cloud storage service, and share the link with me via private message , so that our product team can investigate further.

Regards,

Tarun

[Vanshsharma1759]

I had run the log collector tool and some kind of file is saved in my desktop. Do I have to share that file with you?

[Tarun Saini]

Hi @Vanshsharma1759,

Yes. Please upload them to a cloud storage service, and share the link with me via private message , so that our product team can investigate further.

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/3JQEY6L

Regards,

Tarun

[Vanshsharma1759]

I have sent you a private message

[Tarun Saini]

Hi @Vanshsharma1759,

Thanks for sharing the logs. I have shared them with our product team. I will keep you posted once I hear anything from them. 

Regards,

Tarun

[calm_grace1152]

Hi! Beta photoshop disappeared from my creative cloud, what should I do?

[kglad]

if you do not have a teams, enterprise or education subscription make sure your computer meets specs for the latest ps, https://helpx.adobe.com/creative-cloud/system-requirements.html

[Vanshsharma1759]

I have individual subscription