CC notifications language

[Steve2734]

I need help with CC notification language. 

Adobe Photography Plan (20GB)

All apps installed with English as language preference.

All apps in English.

All Adobe settings (web) English.

All email, web and programs display in English.

In the Creative Cloud desktop app notifications are in French. The one and only place that is not English. I cannot understand the notifications. I need them in English. 

There is no setting I can find to change Creative Cloud notifications language.

Please see attached image.

Thanks!

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + Rand  (ie, that's a typo and should be Cmd + Opt + R)

[Steve2734]

Done. 

Notifications are blank now but I'll wait and see what happens with the next one. Should only be a day or two.

Cheers!

[kglad]

sounds good. update this thread, either way.

[Steve2734]

Yes, The reset worked. I got a notification today in English.

Thanks again!

[kglad]

excellent and thank you for the update!

[User28833467c89s]

J'avais aussi ce problème avec un Adobe CC en français, mais les notifications étaient en allemand !!
Avec l'action du raccourci-clavier, cela fonctionne à présent, merci.

[kglad]

@User28833467c89s 

you're welcome, too.

[James25881746n104]

What is the "Rand" command? 

Thanks, 

[kglad]

@James25881746n104 

sheesh, that's a typo by some sloppy fingers/mind, and should have been:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

p.s. thank you for pointing that out.

[rhiannonb2368913]

I have done this a few times now and my notifications are still stuck in French. Any other ideas? 

[kglad]

,repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.