ich hoffe jemand kann mir helfen. Ich bekomme die ganze Zeit die Nachricht dass mein Cloudspeicher voll ist, dennoch steht dort das erst 10,6MB von 100GB verbraucht sind. Ich kann nichts mehr updaten und wenn ich meine Videos bearbeite kriege ich auch andauernd Mitteilung dass ich keinen Speicher mehr habe. Ich habe schon alles mögliche gelöscht und trotzdem ist es "voll".
to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:
if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.
contact adobe support so they can check on their end. there are 2 ways to contact adobe; chat and twitter:
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
3
Replies
AdChoices