Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

[ians22543518]

HI

I am trying to uninstall creative cloud from a Mac but when using the uninstaller I get a message

"Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

I then check my installed Apps from the list in the Creative Cloud menu bar and there are none installed. So what am I supposed to do?

I do however have some installed on another machine is that a factor? I only want to uninstall creative cloud from one machine and not the other.

-Ian

[ronald24201393z4do]

This instant cure for the problem! Thank you!

[Haptic_Ghost6621]

adobe should be sued for their invasiveness and the constant lies thier support feed you. they said they were giving me my money back and its been over a month. you can stop their program from running. my pc hasnt slept automatically since the day i have installed it. i have the right to uninstall something without having to install something else by them to do so. its my computer if i choose to click uninstal THEN UNINSTALL i wonder what else they hide from you on your pc. adobe is criminal F you guys

[sprinklr-integration-user]

Hi 

@Haptic_Ghost6621

I'm sorry to hear about your frustration with Adobe software and support. For the issues you've mentioned, please try the steps mentioned below- 

• Uninstall Adobe Creative Cloud: If you're having trouble uninstalling Adobe Creative Cloud or any other Adobe programs, this Adobe Help Guide provides step-by-step instructions to uninstall Adobe software without needing to install another Adobe tool.

For any additional help, I recommend reaching out to Adobe Support directly here- https://adobe.ly/4fGSGDT for further assistance.

Regards,

Tarun

[kglad]

@Haptic_Ghost6621 

for a more thorough removal:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

[john_8139]

I had to open creative cloud desktop, uninstall the individual programs first, then remove with Add/Remove program.

[cgallo24]

I had the same issue and after hours of troubleshooting and removing every Adobe product I had on my machine prior to purchasing Creative Cloud as well as rebooting multiple times, I was getting the same error with nothing showing as installed in the cloud. Infuriating. Tried a repair but it kept saying I had an isntance of Adobe running somewhere...

THE RECYLCE BIN....It had a previously deleted Adobe file in it. I can't remember which one now and that irritates me, sorry about that, but in any case my install was stuck at 1% and immediately after I cleared my recycle bin, it started going and completed in under 2 minutes.

Hope that helps someone! 

[kglad]

for others, it's probably easier to restart your computer if you don't know how to terminate running processes.