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Creativ Cloud Desktop causes high CPU load

Explorer ,
May 15, 2023 May 15, 2023

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The Creativ Cloaud Desktop App causes high CPU load, while no CC App is running.

What I did so far as suggested on the support page:

- logged of from my account within the CC Desktop app

- uninstalled all Adobe CC software

- uninstalled the Creativ Cloud Desktop App

- download the latest CC Desktop App

- reinstalled it and all other CC Software I usually need

Still constant CPU load between 20 and 30%

Any solution?

Regards, Otto

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Explorer ,
May 15, 2023 May 15, 2023

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Sorry, forgot to add, system is running under latest Windows 11.

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Community Expert ,
May 15, 2023 May 15, 2023

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pause file syncing.  does that decrease cpu load?

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Explorer ,
May 23, 2023 May 23, 2023

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Thx, that seems to work.

But IMHO still a bug that needs to be solved. No other cloud service I use, causes such a CPU load.

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Community Expert ,
May 23, 2023 May 23, 2023

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@mopperle 

 

that's just a debugging step, not intended to be a fix/work-around.

 

you can conclude you have a problematic file that's not syncing.  to fix, move all the sync folder files out of the sync folder and unpause syncing.

 

is everything still ok?  if yes, add ~1/2 the files back to the sync folder.  if everything's ok, add ~1/2 the remaining files etc.

 

if you hit a problem, the problematic file is the most recently added group.  divide that in ~1/2 and pinpoint the problematic file.

 

now, if you have more than one problematic file, you'll need to be more creative to efficiently track the culprits.

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Explorer ,
May 23, 2023 May 23, 2023

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And that's exactly the problem, there are zero files to sync. Only in the library are 4 items. I have now removed them all to check.

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Community Expert ,
May 23, 2023 May 23, 2023

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ok, so there are no files in your local cc sync folder, correct?

 

if so, make sure there are none in your sync folder (and deleted folder) at https://assets.adobe.com

 

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Explorer ,
May 23, 2023 May 23, 2023

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Everything, Files, Libraries, Shared with me, Recycle Bin, is empty, nothing left. Maybe it was one of the 4 items (colour palettes) in the Library. We'll see.

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Explorer ,
May 24, 2023 May 24, 2023

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OK, CCD is still trying to sync like hell for minutes, althougfh there is nothing to sync. What makes me wondering are the 523 MB. I could nowhere find anything, not in the local sync folder nor on Creative Cloud Web. Is this some tech overhead?

2023-05-24 09.16.50 000.png

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Community Expert ,
May 24, 2023 May 24, 2023

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your screenshot is reporting 500+mb of cc files.  check all your files stored on adobe's servers:

 

use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

<moved from cc desktop bugs>

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Explorer ,
Jun 06, 2023 Jun 06, 2023

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Sorry, for late answer. Found the 500+MB: documents in the Document Cloud. But they are not being synced anywhere, they are just stored in the cloud, nowhere else. But OK, as I have disabled Sync, the problem has temporary been solved.

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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they must have been trying to sync somewhere.

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