Creative Cloud and VPN

[GeoffFM]

I don't know about others in the Adobe community but I find it extremely annoying that Creative Cloud cannot open anything while I have my VPN operating.  It tells me that I am not connected to the Internet when I know that I am and can demonstrate that I am.  I have to close my VPN in order to open my Adobe apps.  In fact, it is just plain annoying that I have to be connected to the Internet before I can open any of my subscribed apps at all.  Other apps can do it, why not Adobe apps.  I am sure it would only take a little extra work on Creative Cloud code to do it.  

[kglad]

adobe suggestions have greater effect if made elsewhere.

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Kalvyn Rasquinha · Accepted solution]

Hi @GeoffFM , what VPN are you using?

[MeiBe]

Diese Frage ist nicht relevant, sie lenkt nur vom Problem ab.

[kglad]

some vpn users have no problem.

[MeiBe]

Ich habe das gleiche Problem. Es spielt auch keine Rolle, welches VPN-Produkt man verwendet. Diese Frage lenkt nur vom Problem ab. Adobe kann doch wie Benutzernamen feststellen, wer sich woher einloggt. Nur die IP kann Adobe nicht zuorden. Das ist meine Vermutung, wieso Creative Cloud Desktop nicht funktioniert.

[Kalvyn Rasquinha]

Hi @MeiBe, different VPNs function differently and yours may block ports/IPs that others do not. For example, I'm on VPN right now and have no problem using the app. Sharing details of your setup will help us understand the issue

[MeiBe]

Hello
Creative Cloud works with Proton VPN on MacBook Air. On the Windows machine, Creative Cloud does not work on the same WiFi with Proton VPN.Best regards

Sicher versendet mit [Proton Mail](https://pr.tn/ref/TJH30VCSVY0G).

[Kalvyn Rasquinha]

Thanks, @MeiBe . We'll start investigating. In the interim, could you collect and upload a log file on your Windows machine after the app runs into the issue? Please share the uploaded filename with me. Instructions on collecting the logs are here: https://helpx.adobe.com/ca/creative-cloud/kb/cc-log-collector.html

[MeiBe]

Hi
Thanks for your answer. Hope, my upload helps: AdobeLogs_20240105_075214_966-win-GS.zxp
Best regards, Benedikt Meier

Sicher versendet mit [Proton Mail](https://pr.tn/ref/TJH30VCSVY0G).

[Kalvyn Rasquinha]

Thanks, @MeiBe . I've asked the team to look at the logs. We're also trying to reproduce this internally on Proton VPN on Windows.

[MeiBe]

Thanks a lot.

Best Regards, Benedikt Meier

[M99]

I had that problem when I had switched to Mozilla's VPN.  Could not use the product.  They both pointed at each other.