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Creative Cloud app showing white/grey screen over VNC & RDP

New Here ,
Jul 11, 2023 Jul 11, 2023

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I've had this issue on 2 different remote OSX machines both over VNC and RDP.  The creative cloud app will not show any content (image 1).  Sometimes if I move the box around a little I can see a some of the information (image 2).  This creates an issue with updating products in between upgrades - as updates are not supported on the creative cloud web app.  I had a similar issue with Visual Studio Code and their support team had me update a small like of code in the application and it worked great (they have since fixed). 

 

please help!

 

Tom

 

 Screenshot 2023-07-11 at 10.04.15 AM.pngScreenshot 2023-07-11 at 10.11.50 AM.png

 

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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the problem is going to be your VNC and RDP usage.

 

<moved from cc services>

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New Here ,
Jul 11, 2023 Jul 11, 2023

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do you have any suggestions?

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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no, i'm not savvy about your setup. it's possible adobe support might be able to help, but it's also likely they won't get involved with your setup.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jul 11, 2023 Jul 11, 2023

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Thanks for your help.  I have tried with Adobe but the issue is still unresolved. 

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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did support try to help, or did they just put it back onto you for using an unrecommended setup?

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