Creative Cloud blocks internet connection in whole office

[stefang78982396]

App updates via Creative Cloud desktop take endless and – what’s even worse – strangle the internet connection in our office to zero. The app itself launches very, very slowly.

Version 6.1.0.587 on M1-/M2-Macs with Sonoma 14.4

Besides, it would be great if one could kill the bloated home screen in favour of just the apps view (as it used to be) …

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Kalvyn Rasquinha]

Hi @stefang78982396, want to make sure I'm following the issues you're reporting:

1. When an app update is happening on your machine, it's affecting the network for everyone else in your office? Does this happen to others in your office as well?

2. App launches slowly - can you capture and upload a log file? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

3. Home screen is bloated - Can you clarify what you find bloated and bloated in what way?