Creative Cloud desktop app is not loading.

[SaintMoo]

I'm on Windows 10. I tried opening Creative Cloud, but it is stuck at the "Loading Creative Cloud" screen, and error message saying "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again" (see picture).

I've tried following the link here. So far I've tried:

1. Turning off CC and restarting my computer

2. Restarting my computer

3. Uninstalling and reinstalling CC

4. Deleting the OOBE files (except ANEData.db and filesync.db because Windows 10 says CC is using it), restarting computer and running CC

5. Updating my PC

None of it works.

Is there a fix to this?

[marcodema]

I had also problem with CC, it would never load, just spinning. I tried methods mentioned here, it didn't work. In the end I change a network to mobile and it eventually worked. I can't believe that they charge so much and the bug is still here in 2024.

[kglad]

if you have a network problem, that's not on adobe's end.