Creative Cloud desktop bug

[サポート3886179994i3]

After launching Creative Cloud desktop, the Apps tab keeps showing 'Loading' and doesn't display the page. I've ruled out firewall and system issues, so it seems to be a problem with Creative Cloud itself. I have friends experiencing the same issue. Please provide a solution as soon as possible

[kglad]

that's a problem on adobe's end since yesterday.  adobe is aware of the problem.

[KoehlGraphic]

Same here (Germany)

[marleen157F]

Creative Cloud desktop the Apps tab also stuck in Belgium.

[kglad]

yes, seems to be euro-centered.

[DiaLia]

I read late about this problem from Adobe itself and have already reinstalled Creative several times.

I don't know if this has anything to do with it or not, but yesterday in France, intruders cut the Intranet cables.

[kglad]

@DiaLia 

what's the url where you read about this problem?

<moved from cc desktop bugs>

[DiaLia]

Fibre optic cable vandalism disrupts internet and mobile phone connections in France (connexionfranc...

[DiaLia]

French internet cables sabotaged, police say (thelocal.fr)

[kglad]

i don't think that explains the problem in other countries. although, if adobe's europe servers are in france, it may be part of the problem.

[kglad]

@DiaLia 

is there any info about when those problems will be fixed?

[DiaLia]

I don't know, but I just uninstalled Creative Cloud with Creative Cloud Uninstaller, then cleaned the system with AdobeCreativeCloudCleanerTool. After rebooting, I installed Creative Cloud https://creativecloud.adobe.com/apps/download/creative-cloud
I didn't see what version was installed, but I got the Applications tab open and working. But then Creative Cloud received an update and updated to version 6.3.0.207 and the “Applications” tab stopped opening again.

[kglad]

@DiaLia 

good info.

you can disable auto-updates in your cc  settings and after reinstalling the older version.  see if that gets your apps back while waiting for adobe to fix the problem.

[DiaLia]

Funny thing is that during the update a 505 error popped up, which I fixed by following this advice >>)

https://community.adobe.com/t5/user/viewprofilepage/user-id/18891152

[kglad]

or don't fix that 505. let us know if you get back your apps with one of your fixes.

[Rudi Spitzers]

Same here (The Netherlands)

[John Beeckaert]

I never thought it would/could be an "european" problem … however at the office, where we have 50 workstations with full Adobe licenses, we do not have this problem. At least not at my workstation, because I checked. My guess is now … that it has something to do with having "2 users", like in my case I have "personal account", which i don't use anymore, as i canceled that subscription at the start of this year and use a "business account" now … so it could very well be, that the problem lays there for some reason. Not sure however.

[kglad]

@John Beeckaert 

you could be correct. it may just be that european users were updated first and that's why most of us usa users are not having a problem.

[John Beeckaert]

I feel bad to be european now!! 😄

[DiaLia]

Although Adobe does not forbid to put one license on two machines, the truth is to use not at the same time, but I can say for sure that my license is only on one machine.

[John Beeckaert]

Well in my case, I have my own subscription, not from the company I work for. I have my own (very) small business at home, and I like to have my own subscription. It is correct you can activate 2 (maybe more, don't know) licenses on multiple workstations.

[kglad]

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs. the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time.  

because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.htm

[DiaLia]

By the way, in web CC, the apps tab works for me.

[John Beeckaert]

Correct, but it wasn't in the weekend, meaning "friday till sunday included" … that made me suspicious something else is going on. Now in my webbrowser, it does work again …still not in the creative cloud desktop app however. Like mentioned, Adobe will give me call this evening … i keep you posted.

[John Beeckaert]

I contacted Adobe on chatsupport with my casenumber. They didn't call me yet, and probably won't today. The case has been escalated to the senior team. Adobe is aware of the problem, so they said, and are working on a fix. So as far I can tell, there IS actually a bug currently. They will keep me informed asap. Not more I can tell now really.