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Creative Cloud Infinite Loop when I click 'Try'

Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Need a Solution to this issue.

 

Problem:

For the last 6 months, whenever I try to update or install new app, i click on 'Try' & the infinite loop of loading starts. I have to shut down it from task manager.

 

Solutions that I tried & didn't work:

  1.  Deleting files from C:\Users\Username\AppData\Local\Adobe\OOBE
  2.  Repairing & Reinstalling all Visual C++ files.
  3.  Uninstalling by creative cloud uninstaller and reinstalling it. 
  4.  Running CC as administrator
  5.  AdobeCreativeCloudCleanerTool
  6.  AdobeLimitedAccessRepairTool

 

The same issue was found on my another laptop and also in one of my friend's computer

FYI: I've no internet speed issue. (55 Mbps wifi line)

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

==================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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Community Beginner ,
Jun 03, 2023 Jun 03, 2023

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Hi, I tried each and every step. Still no solution of the problem.

Didn't skip a single step.

 

RahatH_0-1685777298520.png

 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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