Creative Cloud seems to be taking longer than usual to initialize.

[Yimo]

Got a new PC recently (Windows 10), and am trying to install the Creative Cloud desktop app, however when I run the setup it stays at 1% initializing installer, and then after ten minutes or so it starts installing it. Once it finishes it launches, and the spinning wheel keeps going until finally it says "Creative Cloud seems to be taking longer than usual to initialize. To fix this, relaunch Creative Cloud by clicking here, or restart your computer and try again." After a bit longer it changes to "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from "http://www.adobe.com/go/adobecreativecloudapp'." If I run the repair the same thing goes again. I've tried running the cleanup tool, disabling firewalls, running as administrator, and the other fixes people have mentioned, but the error persists.

[mazdaspeed]

This is not the post that I first ran into kglad's help outline, but I will say that it is thorough and I've seen others say it got them through this.

I was having this issue today and in the end it was either Sophos Home Premium or Malwarebytes free version that was blocking the ACC from completely downloading. The download would proceded to about 60%, then start the Initializing Creative Could routine, which would end with saying Creative Cloud was missing. After disabling the antivrus applications, the Creative Cloud download progressed all the way to 100%, then immediatedly launched.

[mazdaspeed]

My issue was occurring on a M1 Mac with MacOS 13.5.

[KingDaddyOG]

This: "Creative Cloud seems to be taking longer than usual to initialize."

[kglad]

@KingDaddyOG 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[marvinaustin]

All these actions did not help either. Even if you reinstall the operating system and install cc on a clean slate, when you switch to the tab with applications, there is an eternal wait for something to load.

[kglad]

@marvinaustin 

that's a different issue.  that problem is on adobe's end.  give them some time to fix.

[marvinaustin]

The conversation with me was terminated.

I corresponded for about half an hour - their suggestion is to clean the system from CC, as was suggested here. Well, also log in as administrator and try to do everything there. All to no avail.
Not out of malice, but because of hopelessness, the only thing left is to switch to dxo photolab. Well, what else to do. Well, there are no other options. There will be no generative filling, I'll survive. I wanted to renew the subscription, really, but there is 0 point. It's just a dead end here.
Lived before neural networks and didn't die.
Especially since today I've already decided to buy a program from dxo. It's not expensive.

[kglad]

the tab issue is on adobe's end. they're working on it.

[God-Usopp]

Seems like some people are still having issues with this a few years later, so I'll just post my solution here in case someone stumbles upon this post again:

What I did is downloaded the latest Microsoft Visual Redistributable C++ (the x64 download link should work for most people or x86 if that's what you run). I had already done this not too long ago so when the download finished it asked me if I wanted to "Uninstall" or "Repair" the redistributables, I clicked repair. Then I restarted my PC (it will prompt you to do this) and presto! It started right up after the restart and I was able to download my apps. 

[kglad]

@God-Usopp 

thanks. That's part of the general solution.

[marvinaustin]

This option didn't help either.

[kglad]

then contact adobe support via chat so they can check your computer. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[marvinaustin]

I will not give my computer to strangers for remote use. For some people it is nonsense, but for me it is not.

[kglad]

@marvinaustin 

there's no need.  you're seeing a different problem than thread title suggests.

[mazdaspeed]

Just read through this again today after getting a notification from Adobe someone had posted.  Although I didn't see an update, I see where a solution from 2022 was to disable the Device Association Service, and that leaves me concerned. 

That's not really a viable solution unless you are able to re-enable the Device Association Service after the installation. The Device Association Service is fundamental to a secure Windows machine and should never be left disabled.

[kglad]

@mazdaspeed and @marvinaustin 

the following is the complete solution.  some people only need to reset.  some only need to use the cleaner and reinstall, but following each step until you get to the one that works for you is the best way to resolve the problem:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.