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Error code 113 when trying to update any app

New Here ,
Sep 19, 2023 Sep 19, 2023

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Hi there. I've been trying to update a few apps and, for the last 3 days, I keep getting this error code 113. The Creative Cloud desktop app is up to date and so is Windows 11. Does anyone know what is causing that? Thanks in advance!

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App installs and updates

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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it's a problem with establishing a secure connection with your adobe account.

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

 

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