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Error - Windows can't find Adobe Installer.exe

harryl66
New Here ,
Aug 19, 2018 Aug 19, 2018

I am trying to do updates on Creative Cloud. I get a message:

Adobe error.JPG

Please help - very frustrating

Thanks

Harry

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correct answers 1 Correct answer

kglad Community Expert
Community Expert , Aug 19, 2018 Aug 19, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at thi

...
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replies 26 Replies 26
latest latest Jump to latest reply
Lanxalot
Explorer ,
Aug 17, 2023 Aug 17, 2023
In Response To Nigey_Boy

I had to download the installer to get mine to work. Repair is definitely the easiest/ best option though. The 'correct' answer on here (above) is more general and wll take longer.

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DanGent
New Here ,
Sep 07, 2023 Sep 07, 2023

Simpler solution that works for Windows at least.

 

  • From Start menu go to Settings.
  • Go to "Apps".
  • Find Adobe Creative Cloud from the list.
  • Select Uninstall.
  • It will ask if you want to "Uninstall" or "Repair".
  • Click on "Repair".

 

It will reinstall Creative cloud and updates should install correctly again.

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Getting Started
Getting Started
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System Requirements Creative Cloud (all products)
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System Requirements Creative Cloud desktop app
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Troubleshooting
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Unable to download the Creative Cloud desktop app installer
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