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How to install AGS (Adobe Genuine Service)?

New Here ,
Mar 06, 2024 Mar 06, 2024

During the first installation, I unchecked the AGS installation box, now I understand that I need it, but I just can’t find where to install it.

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App installs and updates
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Community Expert ,
Mar 06, 2024 Mar 06, 2024

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Mar 06, 2024 Mar 06, 2024

It starts the installation without any excuse to install AGS

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

what exactly is installed (from adobe) on your computer now?

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New Here ,
Mar 08, 2025 Mar 08, 2025

Same issue here

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Community Expert ,
Mar 08, 2025 Mar 08, 2025

then reinstall it.

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New Here ,
Mar 19, 2025 Mar 19, 2025

when i reinstall it, it doesnt give an option to install ags or not

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Community Expert ,
Mar 19, 2025 Mar 19, 2025
LATEST

then do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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