i halve been hacked, all my files in cloud are gone

[saskiao22678755]

i halve been hacked, all my files in cloud are gone. Don; know what to do

[kglad]

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[jane-e]

@saskiao22678755 

The first thing to check is whether you might have signed in with a second Adobe ID. Files in the Cloud go with a specific ID and you won't see them with a different user name. Try signing out, then sign in again with your original ID and PW.

Jane

[saskiao22678755]

THIS IS NOT THE CASE AND IT DOES NOT HELP!!!

[sprinklr-integration-user]

Hi 

@saskiao22678755

,

Could you please let us know the format of the missing files? Did you try here- https://adobe.ly/3TGPAqA?

Regards,

Tarun

[saskiao22678755]

NO!! YOU JUST LEAVE ME WITH ZERO FILES. 

[kglad]

and did you check with your browser?