'No internet connection' in Plugins section - Creative Cloud Desktop

[Shah Zahan]

It shows 'No internet connection' in Plugins section of Creative Cloud Desktop even I am connected to internet. I can update CC apps but whenever I open Plugins section it shows No Internet Connection. I have restarted my PC twice and restarted CC desktop app more than 3 times and signed in and out also but still shows me the same error. I have also did the Hosts fix and disabling firewall and still gives me the same error.

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Kalvyn Rasquinha]

Hi @Shah Zahan , are you seeing this same error in other parts of the app? Or only in the plugins section?

[Shah Zahan]

Only in the plugin section

[Ruchika Wadhawan]

Hi @Shah Zahan Could you let us know if you're able to open this URL: https://exchange.adobe.com/apps/browse/cc on browser. Also,  are there any firewall settings configured on the machine?

Regards,

Ruchika Wadhawan

[Shah Zahan]

No the site doesn't load properly. Have a look at the screenshot ... this is how it loads.

[Shah Zahan · Accepted solution]

I have fixed the issue. It was the firewall.

[kglad]

@Shah Zahan 

was there a software update to the firewall that coincided with the problem appearing?

[Ruchika Wadhawan]

Thanks for confirming this @Shah Zahan 

[FrostAlev]

hello @Shah Zahan , i know this was more than a year ago, but do you recall what exactly you changed in the firewall settings, as I tries all the common fixed and none helps. thanks in advance

[Adrianxvega]

Haz logrado solucionarlo ? en mi caso creo que es mi servicio de internet. Cuando conecto otro wifi, funciona correctamente. Le he preguntado a la IA y me ha recomendado consultar a mi proveedor de servicio sobre ciertos protocolos que puedan provocar la no sincronizacion del relog... aun no me he puesto en contacto. De momento lo ''soluciono'' sin mucha estabilidad con el software ''Net Time''. Sincroniza forzadamente la hora de windows. Te romiendo intentar, a modo prueba, la sincronizacion de tu relog de windows con la hora de internet. Si no sincroniza... es tu problema. La solucion a medias esta con el software mencionado.

[kglad]

@Adrianxvega 

do you have a firewall?  windows defender?