Problem with Plugins Tab in Adobe Creative Cloud Desktop App

[delbrim_2471]

Hello,

I am facing an issue with the Plugins tab in my Adobe Creative Cloud Desktop App. The tab is not loading, and I keep getting an error message.

Here are the steps I have already taken to resolve the issue:

• I reinstalled the Creative Cloud app.

• Cleared all the cache.

• Deleted the OOBE folder.

• Added a ServiceConfig.xml file with en_US settings (this was done because the Plugins tab sometimes does not work correctly in the German language setting of Adobe Creative Cloud).

Despite these actions, the problem persists. Can anyone guide me on how to fix this issue? I would greatly appreciate any suggestions or steps that can help resolve the issue.

Thank you in advance!

[Ged_Traynor]

@delbrim_2471 you'd be better off reporting the issue on the Creative Cloud Desktop forum

[delbrim_2471]

Hello,

I am facing an issue with the Plugins tab in my Adobe Creative Cloud Desktop App. The tab is not loading, and I keep getting an error message.

Here are the steps I have already taken to resolve the issue:

• I reinstalled the Creative Cloud app.

• Cleared all the cache.

• Deleted the OOBE folder.

• Added a ServiceConfig.xml file with en_US settings (this was done because the Plugins tab sometimes does not work correctly in the German language setting of Adobe Creative Cloud).

Despite these actions, the problem persists. Can anyone guide me on how to fix this issue? I would greatly appreciate any suggestions or steps that can help resolve the issue.

Thank you in advance!

[kglad]

change your default browser to an updated non-opera browser 

[delbrim_2471]

Thank you for the suggestion, but I do not have Opera installed on my computer. I am only using Chrome. I don’t think the issue is browser-related. The problem persists even after reinstalling Creative Cloud, clearing cache, and modifying the ServiceConfig.xml file. Could you provide further suggestions or let me know if there is anything else I should try? I’d appreciate any help!

[kglad]

@delbrim_2471 

do you have a teams, education or enterprise subscription?

[delbrim_2471]

I have an education subscription.

[kglad]

contact your admin 

[delbrim_2471]

Two Adobe representatives connected to my computer remotely separately, but they couldn't find a solution to this issue. The account I am using is not managed by an admin. As a student, I am using my own student plan.

[Tarun Saini]

Hi 

@delbrim_2471

,

Welcome to the community! We're sorry to hear about this. Could you check this article and see if it helps- https://adobe.ly/3QUJgds? 

Regards,

Tarun

[kglad]

students can have plans managed by their schools or managed by themselsves.  make sure you are the administrator your own plan:

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

and, if you are, why is your desktop app lacking so many tabs/features?

https://helpx.adobe.com/enterprise/kb/contact-administrator.html