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Red Triangle on the cloud icon Creative Cloud App (MacOS Sonoma)

Explorer ,
May 09, 2024 May 09, 2024

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Hi,

I have one and off, for a long time had a red triangle over the Cloud icon in the Creative Cloud App (also often over the menubar icon).

 

I have done as have been sugested to other people Opt+Cmd+R and also killed off all the extensions, I have looked in the ~/Library/Application Support/Adobe/CEP/extensions which is alread empty.

 

It is very anoying as there is nothing one can do to remove it when it's first there - and there is no indicaton of what is wrong.

Please fix your software.

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correct answers 1 Correct answer

Explorer , May 09, 2024 May 09, 2024

I do not have anything in my Creative Cloud folder except for _Cloud documents.webloc.

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

 

Adobe should do something about these probelmes and maybe not make Creative Cloud Sync a mandatory thing (I do not need it).

 

Thank you.

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Community Expert ,
May 09, 2024 May 09, 2024

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do you still have an adobe cc sync folder AND a renamed cc sync folder?

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Explorer ,
May 09, 2024 May 09, 2024

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What would the path be?

In Application Support/Adobe I only have a "CoreSync" folder.

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Community Expert ,
May 09, 2024 May 09, 2024

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your path is indicated in your cc desktop preferences.  ie, it can be different for different users because it's customizable so check your app, but default location is, /Users/<Username>/Creative Cloud Files

 

the renamed sync file is, Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

 

 

 

 

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Explorer ,
May 09, 2024 May 09, 2024

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I do not have anything in my Creative Cloud folder except for _Cloud documents.webloc.

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

 

Adobe should do something about these probelmes and maybe not make Creative Cloud Sync a mandatory thing (I do not need it).

 

Thank you.

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Community Expert ,
May 09, 2024 May 09, 2024

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LATEST

 

quote

But I think I found the problem which is very strange, I had to sign out and back in to get it to update to the latest version (it already updated once earlier today). After the update (or sign-out/-in) the triange is gone.

By @casperghst42

 

 

I've marked your answer "correct".

 

Jane

 

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Community Expert ,
May 09, 2024 May 09, 2024

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glad it's solved.

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