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Storage limit issue

New Here ,
Nov 23, 2022 Nov 23, 2022

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Hi, i reach my storage limit

 

I deleted permanetly 80% of the files even from the trash but my storage limit stil toped.

 

In other hand, my ceative cloud files area is all empty. I only have files in lightroom and there the trash is all empty aswell.

 

I have been trying to contact adobesupport but it is a mssion impossible..

 

I apreciate any help.

 

Thanks in advance 

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

 

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files. click the lightroom link at bottom left of your cc web page and delete files from there. lastly, recheck your deleted folder and delete whatever is there.

 

if, after that, you're storage still looks incorrect use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi @RAMON272759884wbs,

 

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

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