two computers, but can only be used on one computer at a time

[Sam26565654u0mq]

This morning I received an email with the subject "Your Adobe account is just for you," which, while understandable in its intent, implies an account sharing issue that does not apply to me. As a loyal Adobe user for over 20 years, I have never shared my Creative Cloud subscription.

My current workflow, and that of many designers I know, involves utilizing Creative Cloud applications on both my office desktop and my home computer. This setup allows for seamless transition and productivity. Furthermore, when working remotely or on-the-go, I routinely deactivate one of these machines to activate applications on my laptop – a common practice to comply with the two-computer activation limit.

The recent enforcement of the "programs only running on one computer at a time" aspect of the Terms of Service is significantly hindering my professional workflow. Like many designers, I often "multibox" projects, meaning I might be rendering a complex file on one computer while simultaneously working on a different project's layouts on another. This parallel processing is not about sharing; it's about maximizing efficiency and meeting client deadlines. For example:

• Rendering and Design: I might have a lengthy render running on my office machine (e.g., in After Effects or Premiere Pro) while actively designing in Photoshop or Illustrator on my home computer.

• File Verification and Transfer: When transferring large network resources between my office and home setups, it's critical to be able to quickly open and verify files on both ends, which sometimes necessitates having applications running concurrently for a brief period.

I fully understand and respect Adobe's need to protect its intellectual property and enforce its Terms of Service regarding account sharing. However, the current interpretation and enforcement regarding simultaneous program usage on separate machines, even within the two-computer activation limit, appears to be impacting legitimate professional workflows rather than addressing account misuse.

Could Adobe please provide further clarification on this policy? Are there any alternative solutions or exceptions being considered for professional users who rely on parallel processing across their own activated devices to maintain efficient workflows? I am keen to understand how I can continue to work effectively within the Creative Cloud ecosystem while adhering to the updated enforcement.

Thank you for your time and consideration

[kglad]

there shouldn't be a problem with your workflow.

just to make sure there's not something else occurring, check your account, https://account.adobe.com activated devices to make sure they're all yours.

also, enable 2fa on your account.

[Sam26565654u0mq]

It seems as if our messages are crossed. I want to clarify that the issue isn't with having multiple devices running Creative Cloud, but rather with running Creative Cloud applications simultaneously on multiple devices.

For example, using Premiere Pro to render on one computer while simultaneously working on layouts in Illustrator on another computer is considered a violation of the Terms of Service. While this has been against the TOS for some time, it hasn't always been strictly enforced. It appears that AI may now be tagging accounts in violation and sending out emails. 

[Sam26565654u0mq]

According to a post by howardpinsky a "Design Evangelist at Adobe" : Hey juanafrancis. As Pommefille pointed out, two apps cannot be used concurrently. That being said, the team that handles this policy is looking to talk to users like yourself to better understand workflows. If you're open to it, feel free to shoot me a DM with your email address so I can pass it along. 

https://www.reddit.com/r/Adobe/comments/1m6k0qg/different_adobe_cc_apps_simultaneously_on_two/

[kglad]

i understand.  when i'm working on an ios app, i code etc on my pc and package, upload etc on my mac.

during development and testing i'll have both running at the same time, usually with my back turned to the mac while it's working getting ready to test what's been done while coding the next part of app.

i've never had an issue.

[Sam26565654u0mq]

To clarify, I have no issue with running applications on multiple machines. 
This morning I received and email that I was in violoation for doing so. 

[kglad]

is there a reply to email option?

[Sam26565654u0mq]

[Sam26565654u0mq]

It seems as if our messages are crossed. I want to clarify that the issue isn't with having multiple devices running Creative Cloud, but rather with running Creative Cloud applications simultaneously on multiple devices.

For example, using Premiere Pro to render on one computer while simultaneously working on layouts in Illustrator on another computer is considered a violation of the Terms of Service. While this has been against the TOS for some time, it hasn't always been strictly enforced. It appears that AI may now be tagging accounts in violation and sending out emails.

[kglad]

i understand.  maybe because i haven't done that in weeks i'm not "current".

[kglad]

also, you're probably correct about the cause of the email.  but you should confirm that by:

checking your account, https://account.adobe.com to make sure  activated devices are all yours.

also, enable 2fa on your account.

[Sam26565654u0mq]

I can confirm that changing my password and checking for unknown devices was done before posting. ( and after ) 

2fa has been active on my account since adobe first introduced the feature. 

[kglad]

ok.

[Sam26565654u0mq]

Even though I've changed the password multiple times, deactivated computers multiple times, ensured there are not any unknown computers, exited all adobe programs upon ending a session...I am getting this pop up when launching an adobe product.

[kglad]

do you have adobe apps open on two different computers at the same time?

[Sam26565654u0mq]

As I said: I exited all adobe programs upon ending a session.

Home computer was not even powered on when I got to the office this morning where I was greeting with that message. 

[kglad]

do you have a vpn on one of your computers?

[Sam26565654u0mq]

I do but rarely use it.