Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer

[rolandsharman]

This seems to be a fairly common problem and I have spent hours following all the instructions on how to fix it. I even went to the length to remove all Adobe from the computer *Windows 11. To the extent of removing it from the registry as well. Reloaded Visual C ++ / Hours and hours but still exactly the same as when I started 10 hours ago!  

OS is Windows 11 and Craetive Cloud is cuurent version.

I have been a user of Photoshop since it was launched for Windows in 1992. I have spent thousands of dollars with Adobe over the past 31 years and never a problem, now my business is on hold until this is fixed . Please can somenine give me a fix that works?

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

_______________
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[rolandsharman]

I went to the older win10 (64) installer - still not working

[kglad]

maybe a connection issue (eg, browser security, av, firewall etc) then.

[rolandsharman]

None of those either

[kglad]

hopefully, we'll see.

[Kalvyn Rasquinha]

Sorry you're running into this, @rolandsharman . Could you collect and upload a log file and share the filename with me? Instructions are listed here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[rolandsharman]

This was the first

File: AdobeLogs_20230827_104345_823-win-GS.zxp

Then another

File: AdobeLogs_20230827_111004_962-win-GS.zxp

[Kalvyn Rasquinha]

Thanks. Asking the team to take a look.

[Kalvyn Rasquinha]

Moved discussions to DM but for anyone reading this thread, the logs are showing that the app is waiting for hardware data to be retrieved which is why the process is stuck. I've sent a couple additional steps to debug further.

[kglad]

@Kalvyn Rasquinha 

thank you for the update.  (and hopefully more info coming..)

[rolandsharman]

AdobeLogs_20230909_074127_458-win-GS.zxp

[rolandsharman]

I sent you log files on September 9th but have nolt heard back from you.

I am still paying nearly $100 per month and CANNOT use it PLEASE, PLEASE get it fixed

[kglad]

@rolandsharman 

you might consider, at least, some of the steps i suggested. they start with the easy basic steps.

[rolandsharman]

With all due respect I HAVE DONE every step you said, many times to be sure. It does not work!!!

I believe you are an Adobe Employee and escalated this issue to DM you then asked me for more logs which I sent on September 9th but nearly two weeks later I have no aknowledgement even. Really poor show on your part.

As I said I am still paying nearly $100 per month and CANNOT use it PLEASE, PLEASE get it fixed.

[kglad]

i'm not an adobe employee.

did you install the older win 10 cc desktop app?

[rolandsharman]

AS I said I DID EVERYTHING YOU SAID.. SO Yes

[rolandsharman]

It has been a holiday.. I will get to it tomorrow and send you the logs

[rolandsharman]

I replied  with AdobeLogs_20230909_074127_458-win-GS.zxp on Sept 9th.. 

 but have nolt heard back from you.

I am still paying nearly $100 per month and CANNOT use it PLEASE, PLEASE get it fixed

[Shivangi_Gupta]

Hi @rolandsharman,

I'm extremely sorry for the delay in response. We have logged a bug for this case. The testing and other process took time. Could you help with more info?

The engineering team needs trace enabled logs and dumps to investigate this issue further.

Steps to collect the same:

1. Enable trace logs by placing an empty file asu.trace in %temp% folder.
2. Restart Creative cloud completely (Ensure all processes are killed and then launch Creative cloud).
3. When the issue happens again on the machine, collect the logs using Log collector tool.
4. Also, launch task manager in 32-bit from the path: c:\Windows\SysWOW64\taskmgr.exe
5. Go to Details tab on task manager and right click on Adobe Desktop Service.exe-> Collect dump file.

I'm in touch with the engineering team regarding this issue. I'll keep you posted without delay.

Let me know if there is any confusion for the process.

Regards,

Shivangi

[rolandsharman]

I placed empty file as you said in temp_adobe.  It did not build when running Creative cloud.

 On my config c:\Windows\SysWOW64\taskmgr.exe does not exist i ran taskmanager from System32

Details was empty

I ran AdobeLogs_20230925_033102_621-win-GS.zxp

20 minutes before it was AdobeLogs_20230925_031057_044-win-GS.zxp

Roland

[Shivangi_Gupta]

I see! Could you respond to the private message that I have sent? 

Please do not share any private or confidential info here.

[Shivangi_Gupta]

Also, the location is not temp_Adobe.

Open File Explorer > Type %temp% in the Quick Access bar 

It will open the location for Windows Temp files

[Fine Art P]

Was there ever a fix to this? I'm still having this issue.

[kglad]

which fixes did you use?