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nur development
Known Participant
May 19, 2022
Question

Adobe Fonts available on Windows/MacOS, but "not in your plan" for iPad-even though it used to work

  • May 19, 2022
  • 2 replies
  • 10403 views

I have an Acrobat Pro Teams subscription with 2 licenses. 

Creative Cloud comes with it and it's foundry of fonts. I was very happy with this and synced fonts across all my devices, including iPad. It used to work just fine and I primarily used these fonts while using Microsoft Word on the iPad and Acrobat, etc...

I'm not sure what happened a few weeks ago, but I noticed the fonts were not available on my iPad. When I went into the Creative Cloud app and into the Fonts section to re-add the fonts, I get the message "Not in your plan". 

Why would it be available on the desktop, but not iPad?

Why did it work a couple weeks ago, but not anymore? There was no change to my plan...

 

I chatted support and didn't get much help.

I called support and got bounced around until someone told me that they don't support the mobile app. Adobe doesn't support the mobile app? He told me to contact Apple because it was on the iPad, which is clearly not the solution. The guy must have been misinformed.

 

I'm not having a sync issue, I'm having an issue with the Creative Cloud app recognizing my plan. 

 

Can anyone here can help??

This topic has been closed for replies.

2 replies

N
nur developmentAuthor
Known Participant
November 4, 2024

this issue still persists - can someone @ Adobe let me know how to resolve please?

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 5, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Could you tell us a bit more about what you're trying to do? Is it a chat from a web portal, or are you talking with our support team? If possible, sharing a screenshot or a quick video of the chat window would help us understand your workflow better.

 

We are here for help just need more information.

 

~Amal

N
nur developmentAuthor
Known Participant
November 6, 2024

Do you see the screenshot I posted on Sept 19, 2022?

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 19, 2022

Hi there,

 

We're sorry to hear about the difficulties with fonts not being available on iPad. Could you please turn off the font option in Creative Cloud, wait a moment, and then turn it back on. 

 

If the above steps don't help, try signing out of the Creative Cloud app on your iPad and restarting the device, then signing back in to check if that makes any difference. 

 

Let us know if that helps.

 

Regards,

Tarun

N
nur developmentAuthor
Known Participant
July 29, 2022

I have an Acrobat Pro DC subcription that I pay monthly for.

It comes with access to Adobe Fonts.

I've always been able to sync fonts across my devices: PC, Mac and iPad.

For some reason, around 6-8 months ago, certain fonts no longer sync on the iPad. 

When I attempt to reinstall, it states "Not in your plan".

But the same fonts used to work on my iPad, and continue to work on the PC and Mac. It's clearly in my plan. For some reason, the Creative Cloud app on the iPad does not recognize that my plan includes it.

So I can use the font "Neue Haas Grotesk" on my Acrobat on my PC and Mac, but can't use it on my iPad.

For whatever reason, the font "Montserrat" does sync on Creative Cloud on the iPad and accordingly, shows up in the list of fonts registerd with the iPad (Settings > General > Fonts).

Again, this used to work on my iPad, but no longer does now - even though there were no changes in my account.

 

It has to be some sort of back-end account recognition issue, but specifically with the iPad.

This may have something to do with the changes Adobe made recently that asks you to "select your profile" when you sign in to your account.

 

See screenshots attached.

 

Anyone know how to fix this?

N
nur developmentAuthor
Known Participant
August 1, 2022

Hi, @nur development 

 

Thanks for your response. I have merged your conversation with the one in which we discussed the same issue. Could you please check whether you're signing in with your business ID on your iPad or not? Please ensure you're selecting a business profile when signing in.

 


Interestingly, when signing in with my Adobe ID on the iPad, it does not give me the option to select a profile. I recently made my business profile the default when signing in, but this still hasn't resolved the issue.

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