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Something went wrong initializing creative cloud libraries — CC Libraries not working in any program

Explorer ,
Jul 17, 2018

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I opened illustrator on Monday and I was signed out of the creative cloud, when I signed back in I got the error of "something went wrong initializing creative cloud libraries". The libraries aren't available on all apps and I've tried everything Adobe suggested. When I opened my Activity Monitor, "CC Library" wasn't there. I'm not really sure what else I should do.

Here is a log from my computer: https://wsi.li/hUD6t7xZq1gE/1117472

It's been 8 days since I've been able to access any of the libraries from the apps.

Finally got my hands on a Mac to see where the CCLibrary app is located. In the Finder app, click Go > Go to Folder, then type "/Library/Application Support/Adobe/Creative Cloud Libraries/" and try starting up the CCLibrary you find there. Does that get libraries working for you?

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Something went wrong initializing creative cloud libraries — CC Libraries not working in any program

Explorer ,
Jul 17, 2018

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I opened illustrator on Monday and I was signed out of the creative cloud, when I signed back in I got the error of "something went wrong initializing creative cloud libraries". The libraries aren't available on all apps and I've tried everything Adobe suggested. When I opened my Activity Monitor, "CC Library" wasn't there. I'm not really sure what else I should do.

Here is a log from my computer: https://wsi.li/hUD6t7xZq1gE/1117472

It's been 8 days since I've been able to access any of the libraries from the apps.

Finally got my hands on a Mac to see where the CCLibrary app is located. In the Finder app, click Go > Go to Folder, then type "/Library/Application Support/Adobe/Creative Cloud Libraries/" and try starting up the CCLibrary you find there. Does that get libraries working for you?

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Explorer ,
Jul 18, 2018

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Day 9...no answers.

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Explorer ,
Jul 18, 2018

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Sounds like you're having the same problem some us are here: Creative Cloud Libraries Stopped Working

Can you search for the CCLibrary app in the Applications folder and try running it?

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Explorer ,
Jul 18, 2018

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Hi ea-jae,

Thanks for your response. The only thing I could find was "cclibrary.pimx" and I'm not sure how to run this. When I opened my Activity Monitor and I search CCLibrary, that wasn't there either.

Stephanie

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Explorer ,
Jul 19, 2018

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Day 10

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Explorer ,
Jul 23, 2018

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Finally got my hands on a Mac to see where the CCLibrary app is located. In the Finder app, click Go > Go to Folder, then type "/Library/Application Support/Adobe/Creative Cloud Libraries/" and try starting up the CCLibrary you find there. Does that get libraries working for you?

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Explorer ,
Jul 24, 2018

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This worked!! I'm not sure why this didn't come up before when I searched my computer. Adobe had even gone into my computer themselves and didn't know what to do. Thank you SO much! You're seriously a life saver!!!

Stephanie

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Adobe Employee ,
Jul 24, 2018

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Glad to hear you finally got it fixed Stephanie

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Explorer ,
Jul 24, 2018

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Glad I could help! Just curious, if you restart, do you have to go through that solution again? It doesn't run on start up for me unless I trigger it.

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Explorer ,
Jul 25, 2018

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ea-jae

just restarted, you're right. it stinks but it's better than it not working i guess!

cc: David__B

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Adobe Employee ,
Jul 25, 2018

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Sorry, I shared the wrong article, please try the solutions in the article below. This should be a permanent fix
Creative Cloud Libraries panel stopped working

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Community Beginner ,
Aug 02, 2018

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Hi, I too am experiencing this issue.

I updated CC and everything when to pot. All my saved brushes and such had vanished. I allowed remote access and the problem was semi fixed, and I have the libraries error.

I have tried everything mentioned in this thread and when I try to manually install the libraries I am getting this error:Screenshot 2018-08-02 18.00.56.png

I am not the most tech savvy person, and I feel there are too many files and such relating to CC on my mac. I am in year 3 of using it and have had 2 of these inconveniencing errors.

Has anyone got any more ideas? I don't want to do remote access, as the language barrier and knowledge is an issue, and the 2 times I have done remote access, I had to show them where bits were, eg the text tool to write, and where the brushes are in PS.

Thanks in advance for any help

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Adobe Employee ,
Aug 02, 2018

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Sorry to hear about your difficulties. I wondered if it was simply a corrupted download, Maybe try downloading it from here instead Adobe Creative Cloud

If that fails maybe try downloading from a different computer and transferring the file to the Mac via removable media

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Community Beginner ,
Aug 02, 2018

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That link is just bringing me back to this thread?

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Adobe Employee ,
Aug 02, 2018

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Sorry, try it now

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Community Beginner ,
Aug 02, 2018

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I got the same error again when I click install. No idea whats wrong. I changed my package today with Adobe, could that be why? as it seems if I renew or upgrade this happens where I lose all my presets and library?

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Adobe Employee ,
Aug 02, 2018

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Sorry to hear that didn't help   I wouldn't think changing type of memberships would make a difference (so long as you're using the same Adobe ID). You might try rebooting the computer or running the installer from a newly created admin user. I know you didn't want to contact support for assistance but that might also be good option at this point.

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Community Beginner ,
Oct 10, 2019

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I know a lot of time has gone by - but I am having exactly this issue now. It has been weeks since I could access my libraries. I have tried everything that Adobe suggested. Everything. Installed, uninstalled, started, stopped, host file, proxy, firewall, executing the CCLibrary.exe (which does nothing), etc. I am on a normal Windows machine. This Mac fix sounds wonderful, can I please have one for Windows?

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Adobe Employee ,
Jul 23, 2018

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It might be worth trying the solutions here again if you haven't already. I know engineering has been updating the document with some last solutions related to using a proxy:Click here to refresh this page. Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

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