ADE 4.5.12 keeps on 'not responding' when I try to enter my id

[RJane07]

My microsoft laptop was reset recently and I have lost the autofill for ADE.  When I try to type my email address,  I get a message that ADE is not responding.

When I click on the URL download from Kobo it brings up the ADE screen but I get the same response. 
I also tried to continue without authorisation but ADE stopped responding.

I uninstalled ADE and reinstalled it. Same problem. I contacted Microsoft who looked at the issue via QuickAssist and told me I needed to speak to Adobe.
I have Windows 10 and cannot upgrade. I also have an old ACER that has just been reset with windows 10 and I get the same problem. Adobe support gave me this link. I have been trying for hours now and hope somebody might know how to solve this problem.

[jo_jo_au]

Hey RJane07, did you manage to find a workaround at all for this problem? My problem is identical...

[RJane07]

Yes, I did, thank you. I did nothing but it was fine next time I switched
on. I haven't been asked to verify since then. Quite weird what goes on in
computers (:

*Kind regards,*
*Rose*