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ADE stops responding

Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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I successfully download the ascm file from the library but when I click on it ADE opens and then stops responding when it gets to the right hand side as shown

below. The only thing you can do is close the program and send report to Microsoft. I am running windows 10 on my laptop. I have seen this problem mentioned but still no response from adobe.  Is there a solution?

Melody

Capture2.JPG

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correct answers 1 Correct answer

Community Beginner , Mar 12, 2018 Mar 12, 2018

I opened the file from within digital edition and so far I have no problems. Thank you.

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LEGEND ,
Mar 08, 2018 Mar 08, 2018

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Has you open Digital Edition directly or over the eBook?

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Community Beginner ,
Mar 10, 2018 Mar 10, 2018

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It automatically opens when I click the ascm file.

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LEGEND ,
Mar 12, 2018 Mar 12, 2018

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Then try to open digital Edition open directly.

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Community Beginner ,
Mar 12, 2018 Mar 12, 2018

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I opened the file from within digital edition and so far I have no problems. Thank you.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I have a big problem. I have been using ADE for a few years. Yesterday it suddenly stopped working. Doesn't respond at all. No message, nothing. It won't even start. Any help would be greatly appreciated.... VJ

 

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