I rented two ebooks from my library, but when I tried to open them on my Kobo Libra H20, I got an error message about not having DRM authorization to read it. I've tried everything I could think of:
- Removed the books from Kobo's library and ADE's library. Checked authorization for my laptop and Kobo -- all good. Redownloaded the ebook.acsm file, readded to libraries --> no good: same error message on Kobo, and now ADE library shows two copies of each book.
- Removed the books from all devices (again). Went into the local files to delete the .acsm files. Redownloaded and readded books to the library --> Same error message on Kobo, ADE library shows 4-5 copies of the books.
- De-authorized laptop and Kobo. Re-authorized laptop and Kobo. Restarted laptop. Re-added .acsm files to ADE/device libraries --> Same error message on Kobo, now saying I need to re-import the book via ADE. ADE shows 3 copies of the books.
So, in the end: I can read these books/their duplicates on Adobe Digital Editions, but not Kobo Libra; and both my laptop and Kobo are authorized with ADE.
I'm at a loss as to what I should do. Please, help!!!