Cannot erase authorization. "Unable to erase authorization. Please try after some time." Please help!!

[Guest]

I am having a number of problems with Digital Editions, and I have tried the chat options numerous times but no one seems to be able to help me. I cannot express how disappointed I am with Adobe. I have an ebook that I paid a lot of money for and I need to access it for work, but when I try to download the e-book I get the error message E_ACT_NOT_READY. The forums say I need to deauthorise my account, but when I try to erase authorization I get the message "Unable to erase authorization. Please try after some time." This has been happening for weeks. For 2 weeks I have been trying to solve this problem. Can somebody please help me or give me a phone number to call to reach adobe? I am desperate at this point.

[shreya · Accepted solution]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[Guest]

Thank you so much!! this finally worked!

[NM02]

I am having the same problem but am not able to find the .dat files. I assume they are hidden or invisible, how can I find them? Thank you.

[dominic_michael]

You might be looking at the wrong location, please refer to the screen shot below.

Hope this solves your problem

[Danielle Laberge]

I have tried this suggestion but the adobe digital file does not appear in the "parent"adobe file. All the other adobe applications that I have on my computer are there but no this one.

i am also desperate. I have tried all the tricks of the tale to no avail,

[rachelfjola]

I've gotten this far, but there's no "library" option for me here. Any ideas?

[cristhianeh4170758]

I tried this and it won't let me delete the activation data. Anyone else have this problem?

[Kathleen23639944trzk]

Great worked for me

[DavoFaulkner]

I have the same problem.

Tried the regedit solution to no avail.

Useless.