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Comment enlever une autorisation d'un PC perdu vers un autre PC

New Here ,
Sep 25, 2018 Sep 25, 2018

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Je ne parviens pas técharger un livre sur ma liseuse car mon compte ID était sur un PC que je n'ai plus. J'ai voulu l'utiliser sur un nouveau PC. Il a refusé.  En consultant le profil adobe, il n'y a aucune information à ce sujet

Faut il créer un  nouveau compte ? Ou le supprimer ?

Merci si vous avez un réponse

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LEGEND ,
Sep 25, 2018 Sep 25, 2018

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Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

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Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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bonjour, j'ai le meme souci pour enlever une autorisation (la mienne ne fonctionne pas pour une raison que je ne comprends pas). ADE a été installé ce matin ce mon imac mais je ne trouve pas le fichier activation.dat. Quelqu'un peut-il me dire ou le trouver ? (ios imac ventura 13.4.1) Merci d'avance

 

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Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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my ADE app on Imac ventura does not 'activate' my ade id to adobe server. I tried to remove my account or to reinstall the ADE app or to delete the activation.dat. nothing changes, and I can't find the activation.dat file on my Imac, the location indicated in Adobe forum is not the right one. thanks for your ideas 😉

 

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New Here ,
Aug 03, 2023 Aug 03, 2023

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avez vous obtenu une réponse à ce problème ? j'ai le même et je ne m'en sors pas, je ne trouve pas le fichier activation.dat

 

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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hier j'ai finalement trouvé ce fichier.  sur Mac il se trouve à :  /Users/votreuserid/Library/Application Support/Adobe/Digital Editions.  

ceci dit, c'est d'une complexité ce Adobe Digital Edition ! Bonne chance

 

 

 

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New Here ,
Aug 03, 2023 Aug 03, 2023

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je ne trouve pas "application support", il y a probablement des fichiers cachés

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New Here ,
Aug 03, 2023 Aug 03, 2023

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Dominique31468647v0el_0-1691057008072.png

j'ai reussi à supprimer le fichier .dat et à modifier l'autorisation de l'ordinateur mais maintenant j'obtiens ce message, avez vous une idée pour débloquer la situation ? merci

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