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Digital Editions not recognizing my ID or password

New Here ,
Jul 16, 2020 Jul 16, 2020

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I downloaded this and installed this today. I created an ID and password.  The adobe website recognizes this ID and password, but the APP does not. how do I get this fixed? I see a couple of updates today on the app, could this be part of the problem?  Any help is appreciated.

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New Here ,
Jul 16, 2020 Jul 16, 2020

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I have the same problem. Reset passwords and still no luck

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New Here ,
Jul 19, 2020 Jul 19, 2020

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I am having the same problem. The chat assistant is unable to help, completely clueless. I need access to my ebook urgently and there is no assistance

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New Here ,
Jul 19, 2020 Jul 19, 2020

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So did another reset. Checked the box to log out of all devices and manually entered a password rather than Apple keychain auto fill. Seems to work now

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