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janthanar4946460
janthanar4946460
New Participant
May 31, 2016
Answered

E_ACT_TOO_Many_Activations

  • May 31, 2016
  • 4 replies
  • 5520 views

Hello, I have tried to download ebooks to my e-reader, but I got a message saying that E_ACT_TOO_Many_Activations. Is this because I read the book on 3 different places i.e. pc, iphone and e-reader ? How can I solve the problem ? Thank you.

    This topic has been closed for replies.
    Correct answer Nanaky

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

    4 replies

    U
    ursulag13859153
    New Participant
    December 18, 2017

    Helo, I have this error:e_act_too_many_activiation. Can you help me???

    W
    williamk14160187
    New Participant
    December 6, 2017

    My phone had to be factory reset a number of times because of a fault. Each time I re-registered it counted as a new device!!! Nobody tells you that. I am now locked out of DRM for my books. I managed to get a conversation going as follows

    : Hi, trying to use Aldiko ebook reader I was asked to sign in to a DRM account and given the ADOBEID page. When I tried to sign in, a message "Error - too many activations" came up and I can go no further. I wonder if it is because my phone has had it's memory factory reset a number of times recently and I' ve had to re-sign in to my readers

    Karan: How are you doing?

    Karan: I will surely assist you In that.

    : Ok see above please

    Karan: Sure,I am checking In your account.

    Karan: As I can check there Is subscription or product under XXXXX.

    info: Your chat transcript will be sent  at the end of your chat.

    Karan: Are we connected?

    : Yes

    Karan: As I understood your query you facing issue with the Aldiko Ebook reader with the sign In,Am I right?

    : Yes and the response from adobe

    Karan: Please allow me 2-3 minutes to check with my resources.

    : Ok

    Karan: Thank you.

    Karan: As I check with my resource there will be dedicated team for this so surely they will assist you,so Kindly visit to this link.

    Karan: Please visit Adobe User Forums at http://www.adobe.com/support/forums

    : Ok after your check if necessary

    Karan: As I check with my resources so this Is the billing team so there will be dedicated team for this.

    Karan: Surely they will help you better.

    : I dont understand why cant you see what is wrong

    Karan: I do understand your concern but I am unable to assist you In that as there will be dedicated team for this.

    Karan:, I really apologize for the inconvenience.

    : What a monumental waste of time

    They even mention a "dedicated team" (lol) to get rid of you. As you can see Adobe just don't want to know

    [Moderator note: personal contact data removed as per forum policies.]

    S
    silvias6284234
    New Participant
    November 8, 2017

    Some time ago I had the same problem and twice managed to chat with someone at Adobe, but this time that seems impossible!  When I managed to contact them I was told we are allowed to do a certain number of activations (around 19).  After that it needs resetting.  A good advice is always to sign out of your account before deleting and application which uses your Adobe account.  This will save activation counts!   I've created another account, which I now use for regular apps on my iPhone etc.  As for the ebooks or apps or readers which are DRM controlled by Adobe, those remain unusable. I think and I hope Adobe at least posts a workaround to this problem or allow us to contact them in some way!

    kathleent55320857
    kathleent55320857
    New Participant
    October 7, 2021

    This person has nailed it. Support will not help with ADE issues. You just need to create a new adobe account with a new password, using a different email address. I have spent hours trawling through these forums and what may have worked in the past, does not work now. Library staff were persistent and knowledgable but they cannot solve the problem. Only adobe staff can reset your activations and they won't for free products. I tried everything from reinstalling all software, doing resets of all devices, changing cables, computers ..........Nothing worked. So I used a different email address and started from scratch. By the way,for me, this problem was not related to having too many activations, unless it cumulates data from previous computers. A laptop every 3 years, 19 activations, should give you 57 years of use. But work and home computers, and the 'reset to factory settings' that happens about once a year; we're down to 19 years of use. Time to create a new account with a new email, and possibly a new library number as well. Much faster than trying to get non-existent chat help.

    A
    Anonymous
    December 8, 2021

    I just had the same problem. They told me:

    Pawan (12/8/21, 10:45:05 PM EET): Adobe Digital Edition is no more supported and for the same you can visit to our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issues.

    You (12/8/21, 10:45:17 PM EET): I cannot activate an ebook reader app

    You (12/8/21, 10:45:29 PM EET): it's something related to my account

    You (12/8/21, 10:45:34 PM EET): not a product

    You (12/8/21, 10:45:47 PM EET): https://helpx.adobe.com/in/digital-editions/kb/e-act-too-many-activations.html

    You (12/8/21, 10:45:58 PM EET): Solution If you received the error E_ACT_TOO_MANY_ACTIVATIONS, or run out of activations, contact us to have the activation count reset.

    You (12/8/21, 10:46:06 PM EET): so I contacted you

    Pawan (12/8/21, 10:47:27 PM EET): I have reset the activation count for your account and also the support is no longer available for free or discontinued product.

    You (12/8/21, 10:47:38 PM EET): ok, thanks

    Pawan (12/8/21, 10:47:58 PM EET): Thanks for contacting Adobe. Goodbye.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    June 1, 2016

    To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

      B
      bibliotecas53618334
      New Participant
      October 20, 2016

      Dear Nanaky we have the same error

      c.bibliodigitami@comune.milano.it | AdobeID (urn:uuid:dc5e8f17-7547-4928-83ec-3cf65e04f012

      help please

      PS Customer Care Chat is everytime  closed

      Nanaky
      Nanaky
      Participating Frequently
      October 24, 2016

      Check if the Chat Support show a time for support. If not should check it with other internet browser. Then its should work.

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