I just got digital access to an ebook through campusebookstore and it freezes often. In the 1st hour of use, it froze at least 5 times. Campusebookstore says it is an Adobe issue, but provided me with the following steps to take:
- Delete the eBook from Adobe Digital Editions (ADE) and close the app.
- Search your computer for all eBooks and delete each copy you find.
eBooks are usually found in
[My] Documents > [My] Digital Editions. - Delete the contents of the
tasks
and
failed
folders in
[My] Documents > [My] Digital Editions > restore. - Delete temporary internet files. This step is extremely important.
- Close and reopen your web browser.
- Try downloading the eBook again
I also uninstalled and reinstalled Adobe digital editions. Once done, I tried using the ebook again and within 5 minutes it had frozen again. I am using a windows laptop purchased last year. I have also looked for a means to contact adobe customer care, but I keep being routed to a page that does not seem to have any email address or phone number on it. Can someone give me that information, and/or tell me what I should do next?
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