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eBooks registered on Adobe ID no longer accessible due to Adobe ID deletion

Guest
Feb 14, 2023 Feb 14, 2023

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Hello Adobe,

 

I ran into an issue while trying to access my Avid eBooks. It seems Adobe Digital Editions doesn't allow me to open these .acsm files on a different adobe ID from the one I used to open them on the first time. The problem is, I deleted that adobe ID a while ago and I can no longer authorize my devices with those credentials. This solution does not work (https://helpx.adobe.com/manage-account/using/reactivate-adobe-account.html). I tried creating a new adobe ID with the same e-mail address (this one if visible) and log in with those credentials in the hope that the eBooks are somehow tied to the e-mail address of that old adobe ID instead of some unique identifier that old adobe ID had. Of course, this solution did not work either. Whenever I try to open the .acsm files from Avid, it tells me that the license for those eBooks is fulfilled by another user. Am I doomed to pay 200 dollars for these eBooks again (greedy Avid won't consider a refund or a new set of eBooks) or is there a way to redeem my deleted old adobe ID and eBooks?

 

Thanks,

Robert

 

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ACSM files , DRM

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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Try you to contact the customer support to reactivate the old account?

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Guest
Feb 14, 2023 Feb 14, 2023

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I talked to Adobe Care on twitter and they redirected me to Adobe Community. I'm not aware of any other way to contact customer support. If you mean you want to connect me to customer support, then please do so

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