Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

[kristofa32256319]

Hi,

Yesterday I bought a book, downloaded the ascm file and when opening it in Adobe Digital Editions I got the error:

Error getting License. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

and I'm unable to open / read the book.  The last time I successfully bought and opened a book was in June 2020. I think I changed the main email address and possibly the password for my Adobe Id between June and now. I'm not sure if that's the issue?

Next I tried to de-authorise (Erase Computer Authorisation) and I see indeed that the drop down email address is the one I used before with my Adobe Id not my currently used email address. I first tried using my current Adobe Id password to de-authorise and next my previously used password (I have the password history in 1password) but both don't work.  I get the error message: "Unable to Erase Authorization. Please try again after some time."

I also tried to change the main email for my Adobe Id back to the previous email address, the same as I see in the ADE dropdown, but with same result. I'm unable to unauthorise my computer.

I can successfully log into my Adobe Id Account from the Adobe website and I have an active Photography plan.

I bought the book yesterday but I can't read it. I spent several hours trying to find out what's wrong.  I don't want to create a new Adobe Id because I have several books associated with the old Adobe Id that I don't want to lose access to. What should I do? 

Thanks,

Kristof

[kristofa32256319]

One more interesting thing. I also tried renaming my ~/Library/Application Support/Adobe/Digital Editions/activation.dat file so I could re-authorize in ADE and next I tried authorizing with my current working Adobe Id + password (that I used to post this message) but that also didn't work. I got the error: "Incorrect login ID or password for the selected eBook vendor. Please try again.". eBook Vendor = Adobe Id.

Please tell me how I can fix the authorisation in Digital Editions for the account I've been using for so long so I don't lose access to all the books I bought in the past.

[ketiana]

Did you ever found a fix for this? I'm having the same problems.