error message when authorizing computer

[lorealr42885450]

I have an adobe account, but when I try to authorize my computer, it won't accept my login and gives me an error message. How do I fix this so that I can see the book that I purchased?

[pwillener]

"an error message" doesn't tell us anything.

Also, is this about Adobe Reader, or Digital Editions?

[lorealr42885450]

this is about adobe digital edition

[lorealr42885450]

hello??

[pwillener]

Hello!  This is forum, not a chat room - you cannot expect instant replies.  I was in the train when you posted your reply...

[topic moved to ADE forum]

[lorealr42885450]

I'm sorry I was under the impression we were chatting. I have attempted multiple times to authorize my computer with my adobe id in order to use the digital editions to read my ebook I purchased today. Every time I get the same activation error message. Is this something you can help me with? If not is their a contact number for someone who can?

[Dominic Michael]

The download request has expired. Make sure the time, date, and time zone settings are correct and try again. If the download still fails, obtain a new acsm file.

[lorealr42885450]

The screen on the right is the error message that I keep getting.

[DemelzaPoldark]

I have recently been having all kinds of problems with ADE.  I have had ADE 3.0 installed for quite some time with no problems until very recently.  Long story short I ended up deauthorizing ADE, and then couldn't authorize my computer again.  I tried everything, uninstalling, reinstalling, rebooting, nothing worked.  Finallly went into my administration account and ADE showed as authorized, but when I tried to add a library book it told me it wasn't authorized, so I deauthorized in my admin account, and reauthorized and it worked.  Tried to add the book, and it transferred, then plugged in my Kobo Glo & was able to add the book to it as well.  When I change from my admin account to the one I normally use, the book I just added doesn't show, & ADE doesn't show as authorized.  None of it makes sense, but try running from your admin account and it may work for you as well.