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Error trying to open ascm file

New Here ,
Jun 21, 2021 Jun 21, 2021

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I get an error when I try to open an ascm file.  I am working on a MacBook Pro.  It worked fine yesterday.

 

Error getting License.  License Server Communication Problem: E_ADEPT_REQUEST_EXPIRED.

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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When you request an .acsm from your content provider, an expiration date/time is assigned. After that date/time has passed, the file can no longer be used.

If your content provider allows it, you may be able to download a new .acsm with an updated expiration. Make sure you open the new download, rather than the old/cached version.

Check your computer to be sure the time, date, and time zone are correct for your location. This can also cause trouble with the expiration.

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