I can not erase authorization and get the following error message: Unable to erase authorization. Please try again after some time.

[mvperch]

I can not erase authorization and get the following error message:

Unable to erase authorization. Please try again after some time.

I want to be able to re authorize so i can transfer files to my Nook Glowlight Plus

[Nanaky · Accepted solution]

Macintosh:

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

Windows:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[markz4220383]

I found the key in Adept/Device and deleted as per instructions. Did not help. Still can't remove authorization. What now? I know the password is correct because I logged in to AdobID.

[Nanaky]

If you remove the folder, your hase remove the authorize. Your are sure that has remove the right folder?

[markz4220383]

Thanks - I was confused by the term "key". I removed all the folders and all is well.

[Nanaky]

The folder is the key

[anthonyw429586]

I have this problem too, but the folder /Users//Library/Application Support/Adobe/Digital Editions does not exist. I have set all hidden files to show and activation.dat cannot be found on the computer. What can I do now?

[nancyh20628342]

The Windows info to remove Adept key worked. Removing and reinstalling the software did not. Thank you! It took a long time to find the correct fix!

[defaultx88s51n81svb]

I have tried to delete the adept key, but the reauthorization still doesn't work. I work on Windows.

I have then tried to export the key but could not find the Select Range Export thing. I saved it somewhere else and it still didn't work.

I then deleted all the folders under Adobe in the registry file and it still didn't work. I am at my wits' end. 

please help

[Gayle32095093ae3y]

I tried doing that but the 4th option "HKEY_CURRENT_USER\Software\Adobe\Adept" wasn't available.