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Kobo clara doesn't show up

New Here ,
Sep 03, 2023 Sep 03, 2023

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Hi,

 

I've got a new kobo clara 2E and want to read ebooks from my library on it, so I need to use digital editions to remove the license. However, mu ereader does not show up at all in the program. I don't even see a 'devices' tab. I've tried deleting and redownloading the progam, and revoking the license. 

 

Does anyone know a solution?

 

Thank you!

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Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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I am having the same issue. I have a Kobo Clara HD and ADE used to immediately recognise it and display it as a device. However, it no longer recognises my Kobo as a device, even though it is showing on my desktop. I found an Adobe webpage that lists the compatible devices - there are a few Kobo ereaders listed, but not the Clara HD. I have tried everything I can think of, including doing a factory reset of the Kobo, but no luck. Kobo gave me some complicated instructions about deleting the ADE folders on my Mac, but I am now thinking this is an ADE issue rather than a Kobo issue.

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New Here ,
Sep 11, 2023 Sep 11, 2023

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My local library provided me with the right solution that worked for me. 

Go to you system settings on you Mac > security and privacy > files and folders > select both options for Adobe Digital Editions (some of the terms might not be correct, I translated it from Dutch)

 

Hope this works for you!

 

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Community Beginner ,
Sep 11, 2023 Sep 11, 2023

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Paulien, you are an angel! Yes, I changed that setting and Adobe Digital Editions is now showing my Kobo as a device, and I have managed to save a library book to it.

Thank you, thank you 🙂

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