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my kobo will not allow me to read the book I have downloaded

New Here ,
Nov 13, 2014 Nov 13, 2014

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Can anyone help me with the following.  I have borrowed an ebook from the library, downloaded it, transferred from ADE to my Kobo mini and authorised both the computer and the Kobo, but I can't open it to read on my ereader.  I get a message saying that the document is protected by ADE and is not currently authorised,  I thought I'd done everything - what have I missed? Any help most appreciated.  Thanks

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New Here ,
Mar 25, 2021 Mar 25, 2021

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More than 4 years later and the same problem occurs. It is the same for me and my Kobo Aura. I have deauthorized and reauthorized the device and the computer at least 20 times, uninstalled ADE, nothing worked. 

This is very frustrating.

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