Problem with one with AdobeID when transferring books from library to Kobo

New Here ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

Hello! I am writing in regards to a message that I have been getting for a few months now, every time I try to transfer a book borrowed from a public library to my Kobo device, using Adobe Digital Editions.

 

I have an account with Adobe and one with Kobo, that are associated to the the same e-mail address. I have authorized ADE on my computer and connected the e-reader using the same e-mail address. However, everytime I try to transfer a book from a public library, I get the following message on my reader:

"Your eReader is not authorized to open this book. This book is protected by Adobe Digital Rights Management (DRM). You need to re-authorize your eReader with your Adobe ID using Adobe Digital Edition. Please visit help.kobo.com for more information"

 

I have visited the help kobo link several times and follow all possible procedures, but that didn't solve the problem. And I have tried everything so far: un-authorizing and re-authorizing ADE and Kobo device, deleting all book data from my computer, uninstalling and re-installing ADE, updating to newer version, update KOBO... nothing works. 

The only thing that worked so far was to create a whole new pair of accounts for Adobe and Kobo, and to transfer books using these new accounts. 

 

How can I solve the problem related to my first account and switch back to using that one?

Thank you for your assistance! 

Views

32

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation